Norwegian-Speaking Customer Support Advisor

Join a multicultural travel support team in Spain as a Norwegian-speaking Customer Support Advisor, delivering high-quality service to international travellers.

Language Requirements

Norwegian C2, English C1

Full Time

On-Site

€22.300

Barcelona / Spain

Norwegian C2, English C1

We are seeking a Norwegian-speaking Customer Support Advisor to join a multicultural support team based in Spain. You will be the link between international travellers and accommodation providers, ensuring top-tier service and support across inquiries.

• Provide clear guidance on service and payment inquiries from international travellers.
• Communicate with customers and accommodation suppliers via email and phone.
• Deliver high-quality customer service by identifying needs and offering solutions.

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• Mediates between parties and resolves issues with professionalism.
• Follow defined procedures and log all interactions accurately.
• Collaborate in a team to ensure service excellence.

• Norwegian at C2 level and advanced English proficiency.
• Excellent written and verbal communication skills.
• Strong PC skills (Office 365, CRM, internal platforms).
• Problem-solving mindset and solution-driven approach.
• Motivated, goal-oriented, and customer-focused with adaptability to changing priorities.
• Affinity with accommodation platforms.
• Previous customer service experience is valued.

• Full-time position: 38.5 hours/week with a shift pattern including Sundays, 09:00–20:00.
• Annual gross salary: €22,249.
• Temporary contract with the possibility of permanent status after 3 months.

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• Relocation support available.
• Initial 3-week training with ongoing coaching.
• Feel Good program: language lessons, team activities, quizzes.
• Private health insurance (upon permanent contract).
• Flexible remuneration options after probation.
• 27 vacation days per year.
• Free coffee daily and weekly fruit.
• A dynamic, multicultural, international work environment with clear career development.

• Assessments: QUIA native 80% + English minimum 70%.
• Availability to work from home and from the office when required.
• Personal smartphone needed for certain apps (Android/iOS).
• Desk setup provided: one computer with 1 or 2 screens; best to connect with a network cable.

The ideal candidate is an empathetic, solution-driven professional with C2 Norwegian, advanced English, and strong technical skills. You must be highly adaptable, customer-focused, and passionate about delivering top-tier service to international travellers.