We are seeking a Level 3 Transmission Network Support Engineer to provide advanced technical support, troubleshooting, and optimization for multi-vendor DWDM, SDH, Optical Transport, and IP/MPLS environments. The role requires strong knowledge of transmission and transport network technologies. The successful candidate will work closely with customer operations and engineering teams to ensure stable, high-performing transport networks.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Penta Consulting is a technology service provider and industry-leading outsourced partner. For over 27 years, we have specialised in providing professional and managed services to OEMs, system integrators, financial services providers, and leading IT and Telco companies worldwide.
We are expanding our global telecoms team and are seeking 5x Level 3 Transmission (TX) Network Support Engineers (DWDM/SDH/IP/MPLS) to join a world-leading technology organization. This is a remote role based in LATAM.
Role Overview:
As a Level 3 TX Network Support Engineer, you will provide advanced technical support, troubleshooting, and optimisation for multi-vendor DWDM, SDH, Optical Transport, and IP/MPLS environments. You will act as the senior escalation point for critical issues, working closely with customer operations and engineering teams to ensure stable, high-performing transport networks.
Key Responsibilities:
- Provide Level 3 support for DWDM, SDH, Optical Transport, and IP/MPLS network environments, resolving complex technical issues.
- Perform detailed troubleshooting, root cause analysis (RCA), and permanent problem resolution.
- Conduct network performance analysis, identifying degradation and recommending corrective actions.
- Support network integration activities, configuration audits, software validations, and acceptance testing.
- Troubleshoot transmission, routing, switching, synchronization, and interoperability issues across multi-vendor environments.
- Collaborate with customer engineering and operations teams across LATAM.
- Act as a trusted technical advisor for customers, ensuring high-quality service delivery and SLA adherence.
- Participate in planned maintenance activities, upgrades, migrations, and emergency support scenarios when required.
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Experience:
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Minimum 10 years’ hands-on experience in Transmission / Transport Network technologies, with proven experience supporting telecom operators in LATAM environments.
Technical Skills:
- Strong knowledge of DWDM, SDH, Optical Transport, and IP/MPLS technologies.
- Experience with multi-vendor environments such as Huawei, Nokia, Ericsson, Infinera, Ciena, Cisco, or Juniper.
- Proven expertise in advanced troubleshooting and fault isolation.
- Strong understanding of network performance analysis, alarms, KPIs, and service impact assessment.
- Experience with NMS/OSS tools for performance, fault, and configuration management.
- Familiarity with routing protocols and transport technologies such as MPLS, OSPF, BGP, LDP, RSVP-TE, Ethernet, and synchronization protocols.
- Experience working in remote, customer-facing support environments.
- Fluency in Spanish is required. English and/or Portuguese desirable.
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