Senior UX Designer

About The Company

Utility Warehouse (UW) is a forward-thinking utility provider dedicated to simplifying the way consumers manage their essential services. Our mission is to eliminate the complexity and inconvenience associated with utility management by offering a consolidated platform for energy, broadband, mobile, insurance, and cashback services. We aim to deliver significant savings and a seamless experience for our customers, making utility management effortless and cost-effective. As a company, we prioritize innovation, customer satisfaction, and employee development, fostering a collaborative environment where ideas thrive and growth is encouraged. With a strong focus on digital transformation, we are committed to enhancing our service offerings through cutting-edge technology and exceptional user experiences.

About The Role

We are seeking a highly skilled Senior UX Designer to join our dynamic team at Utility Warehouse. In this pivotal role, you will own the design process for complex and high-impact product areas, demonstrating autonomy and confidence in delivering exceptional user experiences. Your expertise will contribute to shaping our product strategy through user insights and design direction, ensuring alignment with both user needs and business objectives. You will lead the development of a cohesive design framework that underpins all our products and services, especially as we undertake a major digitalization initiative. Collaborating closely with service designers, product teams across various sectors—including energy, broadband, mobile, insurance, and cashback—you will help create a unified, consistent experience across all touchpoints. As a mentor and leader, you will guide less experienced designers, fostering growth and elevating the overall quality of our design output. Your influence will extend beyond individual projects, shaping long-term design strategies and embedding service design as a core capability within the organization.

Qualifications

The ideal candidate will possess a minimum of three years of experience as a UX or Product Designer, with a comprehensive understanding of the full user-centered design process, including research, UX, and UI development. You should demonstrate exceptional skills in wireframing, prototyping (both low and high fidelity), and applying research methodologies to extract reliable insights. A strong portfolio showcasing your ability to lead design across complex user flows and multi-platform experiences is essential. Knowledge of WCAG guidelines and accessibility considerations is required, ensuring inclusive design standards are met. You should have a proven track record of driving impactful design initiatives, facilitating cross-team workshops, and delivering high-quality outcomes. Operationally, you must be comfortable working autonomously across multiple projects, continuously improving team processes, and managing priorities effectively. Deep domain knowledge of user segments and KPIs, along with the ability to leverage data and insights for product influence, will set you apart. Leadership qualities, including mentoring junior designers and providing constructive feedback, are highly valued.

Responsibilities

As a Senior UX Designer at Utility Warehouse, your responsibilities will include leading end-to-end user experience design for digital and offline channels, ensuring consistency through the development of design patterns, frameworks, and standards. You will drive the adoption of a unified design language across all products, facilitating collaboration among cross-functional teams and maintaining comprehensive design documentation to prevent experience drift. Your role involves setting strategic design goals aligned with organizational objectives and prioritizing work effectively to achieve these targets. You will lead complex user flows and multi-platform experiences, adopting a holistic view of the user journey beyond individual touchpoints. Utilizing data and insights, you will influence product direction and advocate for best practices in accessibility and inclusive design. You will plan and conduct comprehensive research to inform design decisions, ensuring reliability and relevance of insights. Your visual design expertise will elevate the aesthetic quality of our products, applying principles of layout, typography, and color to create engaging and intuitive interfaces. Collaboration with engineering teams will be essential to leverage technology effectively, ensuring seamless user experiences across platforms. Additionally, you will mentor junior designers, fostering a culture of continuous improvement and technical mastery. Your communication skills will be vital in presenting design rationale to stakeholders and facilitating large-scale workshops to align teams on strategic initiatives. You will also champion process enhancements within the design team to optimize workflows and deliverables.

Benefits

Utility Warehouse offers a competitive, industry-benchmarked salary, which will be discussed during your initial interview. Our comprehensive benefits package includes share options and a Save as You Earn scheme, providing opportunities for financial growth and ownership. We support flexible working arrangements, operating a remote-first policy with access to hot desks across the UK and a central London hub. Employees can benefit from a work-from-anywhere policy for up to two weeks annually. Our services are complemented by discounts, and employees receive a free Cashback Card. We provide a matched-contribution pension scheme and life assurance coverage up to four times your salary. Our family-friendly policies are designed to support a healthy work-life balance, including discounted private health insurance, an Employee Assistance line, and access to free Virtual GP services. We foster an inclusive culture through belonging groups that help shape our future. Committed to professional growth, we offer a structured Career Development Framework with regular reviews and promotion opportunities, ensuring our team members can advance their careers within the organization.

Equal Opportunity

Utility Warehouse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that diverse teams drive innovation and better serve our customers, and we are dedicated to providing a workplace where everyone can thrive and reach their full potential.