Director, Quality and Safeguarding

Director, Quality, Safeguarding and Outcomes

MODC envisions a Canada where people with disabilities are encouraged and supported to build skills, pursue dreams, and live full, equal lives—a society where disability is celebrated as a vital aspect of human diversity. To realize this vision, MODC is reimagining its organizational model, expanding programs and services for greater impact, and launching an ambitious multi-year fundraising and commercial campaign to engage new allies.

Role Purpose

We currently have an exciting full-time permanent opportunity for a Director, Quality, Safeguarding and Outcomes. This is a senior leadership role responsible for establishing and embedding enterprise-wide safeguarding, quality, risk, and ethical care practices across March of Dimes Canada. This role provides strategic leadership to ensure that organizational learning, sector best practices, and data-driven insights are systematically translated into operational improvements and measurable client outcomes, with robust mechanisms for tracking and reporting outcomes across all programs and teams.

The Director will initially lead a high-impact enterprise project to design, implement, and deploy a modern Incident Management System (IMS) and an integrated safeguarding framework, including policies, governance structures, and operational protocols. As the system reaches operational maturity, the Director will transition into an ongoing enterprise leadership role responsible for:

• Safeguarding governance
• Client quality oversight
• Continuous quality improvement
• Data-driven service performance monitoring and outcomes reporting
• Translating organizational insights into operational and practice changes that drive measurable outcomes

The Director collaborates closely with Directors and Executive teams within our Community Support Services (CSS) and Skills Development & Employment (SDE) lines of business, ensuring alignment, adoption, and accountability across service delivery teams, while embedding evidence-based, outcomes-focused practices with reporting mechanisms to ensure improvements are measurable and actionable.

Key Responsibilities

Enterprise Safeguarding Leadership

The Director will lead the development and implementation of an enterprise safeguarding framework that integrates incident management, quality oversight, and risk governance.

Incident Management System Implementation

The Director will lead the enterprise implementation of MODC’s Incident Management System (IMS).

Operational Integration & Safeguarding Oversight

Following implementation, the Director will ensure safeguarding and quality practices are embedded into daily service delivery operations.

Client Quality & Continuous Improvement

The Director will lead the design and implementation of an enterprise Client Quality Framework, emphasizing measurement, reporting, and continuous improvement of outcomes.

Data, Analytics & Performance Monitoring

The Director will champion a data-driven approach to safeguarding and service quality, ensuring outcomes are measured, monitored, and reported consistently.

Governance, Compliance & Accreditation

The Director will support enterprise governance and board oversight related to safeguarding and service quality.

Stakeholder Engagement

The Director will build strong relationships, both internally and externally, to advance safeguarding practices and sector leadership, with a focus on measuring and reporting impact.

Team Leadership & Capability Building

The Director will lead a high-impact project team focused on implementing the Incident Management System (IMS) and the integrated safeguarding framework. Over time, the Director will be responsible for building and developing a high-performing team focused on safeguarding oversight, quality improvement, outcomes measurement, and reporting.

Qualifications and experience

Experience

• 8-12+ years of senior leadership experience in safeguarding, quality management, risk management, or ethical care within social services, healthcare, or disability sectors.
• Experience leading enterprise initiatives involving incident management systems, governance frameworks, or quality improvement programs.
• Proven ability to develop service quality frameworks, define outcome measures, establish KPIs, and implement performance reporting systems.
• Experience working with data analytics teams and enterprise technology platforms to support operational reporting and monitoring of measurable outcomes.
• Demonstrated ability to implement policies and practices across multiple service lines and geographically distributed teams.
• Experience collaborating with senior leaders across risk management, HR, health & safety, and program operations.

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• Proven ability to influence leaders and teams to adopt sector best practices, track performance, and use outcome data to drive improvements.

Education

• Bachelor’s degree in Social Work, Public Administration, Healthcare Management, Disability Studies, or a related field.
• A Master’s degree in a related field is considered an asset.
• Professional certifications in risk management, safeguarding, compliance, occupational health & safety, quality improvement, or project management are considered assets.

For a full detailed position description please visit our career site at

Marchofdimes.ca/careers

Important Details

Remote or Hybrid work environment. Our National Office is located at 99 Duncan Mill Road, Toronto, ON

Salary: $128, 000 - $142,000 per year

Please submit your cover letter and resume, this position will remain open until filled.

For general inquiries, you can reach us at talent@marchofdimes.ca

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.