Senior Product Owner - Loan Servicing

Why work at Celink

Discover a different kind of workplace at Celink. You’ll join a passionate team of servicing professionals dedicated to our clients, their borrowers, and the reverse mortgage industry.

At Celink, you’ll have the opportunity to make a meaningful impact within a fast-moving organization while working alongside experienced, mission‑driven professionals. We value strategic thinking, collaboration, and integrity and constantly strive to be best in class.

Joining Celink means being part of a collaborative workplace that values innovation, thoughtful problem‑solving, and continuous growth. Employees are encouraged to rethink traditional approaches, share bold ideas, and continuously learn and thrive.

What Sets Celink Apart

Flexible, remote work environment that supports work‑life balance

• Supportive, collaborative team culture built on respect and partnership
• Opportunities to learn, build skills, and contribute to meaningful outcomes
• Emphasis on quality, consistency, and reliable support in everyday work

Total Rewards & Benefits

Celink offers a comprehensive and competitive total rewards package designed to support employees’ financial, physical, and emotional well‑being, including:

• Comprehensive medical, dental, and vision coverage with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
• 401(k) with employer match and immediate vesting
• Employer‑paid life insurance, disability coverage, and parental leave
• Generous paid time off, paid holidays, and flexible work arrangements

Duties and responsibilities

• Define product vision, roadmap, and growth opportunities while balancing new feature delivery with production support needs
• Own and prioritize the product backlog by assessing value, cost‑benefit, risk, and return on investment to ensure alignment with product strategy
• Serve as the primary Product Owner escalation point for production support, reviewing and triaging tickets related to product functionality, data issues, and system behavior
• Perform data analysis and database querying (e.g., SQL) to investigate defects, validate reported issues, and support root‑cause analysis

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• Collaborate with Engineering, QA, and Operations to distinguish between data issues, configuration gaps, defects, and enhancement requests
• Translate support and analysis findings into actionable backlog items with clear acceptance criteria and data validation requirements
• Lead Agile delivery by managing backlog refinement, iteration planning, user story elaboration, and release planning
• Provide clear vision and direction to Agile teams and stakeholders throughout the delivery lifecycle
• Ensure teams have a continuous pipeline of well‑defined, prioritized work and actively remove impediments to meeting sprint and release goals
• Identify recurring support trends and partner with stakeholders to drive long‑term product, processes, and data quality improvements
• Research problems drive them to resolution, and ensure lessons learned are incorporated into future delivery
• Communicate progress, issue impact, priorities, risks, dependencies, and next steps to Sponsors, Business Owners, and Executive Management

Qualifications

Education

• Bachelor’s degree in computer science or other related field

Experience/Training

• 5+ years of experience as a Product Owner, Business Analyst, or similar role supporting enterprise software applications
• Hands‑on experience supporting production systems, including reviewing, and triaging support tickets and collaborating with technical teams on issue resolution
• Strong experience with database querying (SQL) to analyze data, validate issues, and support root‑cause analysis
• Experience creating data mapping, data validation, and reconciliation requirements
• 5+ years of experience with loan servicing and/or mortgage systems
• Experience supporting financial services platforms (preferred)
• Experience with post‑release support, defect management, and operational stabilization
• Proven history of delivering technology solutions in geographically distributed team environments

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• Experience managing complex software development initiatives with high visibility and aggressive timelines
• Ability to balance new feature delivery with ongoing production support responsibilities

Professional Certification/License

• Cloud and Agile related certifications are a plus

Skills and Abilities

• Strong analytical, critical‑thinking, and problem‑solving skills, with at least 4 years of experience analyzing complex data and driving solutions
• Proficiency in SQL (writing and executing queries) and strong understanding of relational databases; experience with data validation and root‑cause analysis
• Advanced proficiency in Excel and working knowledge of Word and PowerPoint for analysis, reporting, and presentations
• Strong experience using JIRA and Confluence in an Agile environment, with in‑depth knowledge of Agile processes and principles
• Working knowledge of QA and data tools such as Postgres, Postman, Data Studio, and Selenium; familiarity with AWS architecture and web applications is a plus
• Excellent written and verbal communication skills, with the ability to document requirements clearly and present effectively to technical and non‑technical stakeholders
• Highly organized and self‑motivated, with strong time‑management skills and the ability to manage multiple priorities under tight deadlines
• Demonstrated ability to work independently with sound judgment, take ownership of issues, and adapt quickly in a fast‑paced environment
• Proven ability to collaborate effectively with end users, business leaders, executives, and technology support teams
• Knowledge of reverse mortgage servicing and financial services environments is a plus

Compensation: The salary range for this position is $101,836–$127,296. Actual compensation will be determined based on factors such as job‑related knowledge, skills, experience, and geographic location.

Working conditions

• Fast-paced rapid development cycles
• Self-managed working hours outside of collaborative meeting schedules