IT Support Specialist

We are a dynamic portfolio of companies dedicated to advancing health, wellness, and longevity. Led by #1 New York Times Bestselling Author Dr. Peter Attia, we are redefining modern healthcare with a focus on Medicine 3.0—an approach that blends cutting-edge science with proactive, personalized care.

Early Medical is a pioneering virtual (telemedicine) practice specializing in longevity and healthspan optimization. We take a rigorous, science-driven, and precision-based approach, utilizing interventions in nutrition, exercise physiology, sleep optimization, and emotional resilience to help patients live longer and better. Early Medical is part of a broader ecosystem of ventures driven by Peter Attia, including The Drive, a widely recognized podcast dedicated to deep-diving into the science of longevity, and Early, a transformative digital health platform designed to guide individuals through their personalized health journey.

Our team is a high-caliber, mission-driven group of professionals who are deeply passionate about progressive learning and continuous innovation. We operate with autonomy, collaboration, and intellectual rigor, valuing curiosity and evidence-based decision-making. We are a fully remote company, spanning the U.S., united by a commitment to pushing the boundaries of what’s possible in health and longevity. We are not just passionate about what we do—we are obsessed with excellence. Our standards are high because our work changes lives.

Join us as we introduce Medicine 3.0 to the world.

About The Role

The IT Support Specialist is the day-to-day face of technology at Early Medical, ensuring that clinicians, operators, and product teammates have the tools, devices, and access they need to advance our mission of pioneering Medicine 3.0 and extending healthspan. This role owns first-line technical support across our hybrid team, resolving issues quickly, professionally, and with a customer-first mindset. This position is based in Austin, TX. Anticipated 75-95% remote + flexibility to support onsite as needed.

In addition to managing the help desk queue, this role leads the IT side of new-hire onboarding, configures and maintains laptops and peripherals, and administers core SaaS platforms used across the organization. The Specialist serves as a trusted escalation point for end users and a dependable partner to vendors, ensuring tickets move forward and standards are upheld.

This role also supports broader infrastructure and compliance initiatives led by IT leadership, helping uphold HIPAA-aligned operational practices, maintaining accurate documentation and asset records, and identifying recurring issues that can be solved upstream. The Specialist works closely with the Director of IT & Security and partners across clinical, product, and operations teams to keep Early Medical's technology environment secure, reliable, and easy to use.

This position requires strong troubleshooting fundamentals, exceptional communication and follow-through, and the ability to translate technical concepts for non-technical teammates. The ideal candidate is highly organized, eager to grow in a healthcare-regulated environment, and energized by helping people get unblocked.

What You'll Do

Help Desk & End User Support

• Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues in a macOS environment.
• Manage and track help desk tickets from intake to resolution, escalating to IT leadership when needed to meet SLAs.
• Provide responsive, empathetic support to clinical and operations teammates over Slack, email, video, and in person, as needed.
• Communicate clearly with end users, providing timely status updates and clean handoffs throughout each ticket's lifecycle.
• Improve and iterate on internal tooling documentation
  
  

Onboarding, Offboarding & Identity Management

• Own the IT side of new-hire onboarding: provisioning laptops, configuring accounts, installing software, and delivering a smooth Day 1 experience.
• Create, modify, and offboard user accounts and group memberships in Okta with appropriate approvals.
• Maintain access reviews and ensure least-privilege standards are followed for SaaS and infrastructure tools.
• Support training of new hires on core tools including the EHR, Monday, Notion, BambooHR, Zoom, and Google Workspace.
  
  

Device & Endpoint Management

• Configure, deploy, and maintain laptops, peripherals, and conferencing equipment for hybrid and remote teammates.
• Perform routine system maintenance, patching, and updates to keep endpoints secure, healthy, and HIPAA-aligned.
• Maintain accurate hardware inventory and lifecycle tracking, including imaging, repair, and retirement.
• Support endpoint management tooling (e.g. Kandji) under direction of IT leadership.
  
  

Vendor Coordination & Compliance Support

• Open, track, and follow through on tickets with hardware, software, and SaaS vendors.
• Gather technical and compliance documentation from vendors as needed for security reviews and audits.
• Support compliance initiatives by upholding day-to-day operational standards for HIPAA and data privacy.
• Assist with evidence collection and documentation for internal and external audits.
  
  

Documentation & Continuous Improvement

• Maintain clear, current IT documentation including runbooks, knowledge base articles, and system logs.
• Identify recurring issues and recommend automation, training, or process changes to reduce ticket volume.
• Stay current on endpoint, SaaS, and security tooling relevant to a healthcare environment.
• Partner with IT leadership on small projects that improve reliability, security, and end-user experience.
  
  

How You'll Spend Your Time

40%

Help desk and end user support (ticket triage, troubleshooting, escalation)

20%

Onboarding, offboarding, and identity / access management

20%

Device and endpoint management (provisioning, maintenance, inventory)

10%

Documentation, compliance support, and vendor coordination

10%

Continuous improvement, training, and project work with IT leadership

(Time spent in each area of responsibility may vary depending on priorities, special projects, and needs of the organization.)

What We're Looking For

Required Experience & Skills

• 2+ years in IT help desk, technical support, or related operational roles.
• Strong troubleshooting skills across hardware, software, and networking fundamentals.
• Hands-on experience supporting macOS environments.
• Familiarity with IT ticketing systems and standard support workflows.
• Comfort administering or supporting tools like Google Workspace, M365, Okta, Zoom, and modern SaaS collaboration platforms (Monday, Notion, Slack, BambooHR, or similar).

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Excellent written and verbal communication skills, with a genuine customer-first mindset.
• Strong organization, follow-through, and ability to juggle competing priorities in a fast-paced environment.
  
  

Preferred But Not Required

• 3–5 years of professional IT support experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Prior experience in healthcare or another regulated industry (HIPAA, HITRUST, SOC 2, etc.).
• Exposure to EHR systems or clinical workflows.
• Familiarity with endpoint management platforms (Jamf, Intune, Kandji) and basic scripting.
• Experience supporting hybrid or distributed teams.
  
  

What We Offer

• 100% employer-paid medical, vision, and dental insurance (multiple plans available).
• 100% employer-paid life insurance, short-term, and long-term disability insurance.
• Employer-sponsored HSA contributions for HDHP medical plans
• Additional HSA and FSA spending account plans for employees
• 401(k) with a 5% company match.
• Generous PTO and holiday schedule.
• Company-issued technology and work-from-home stipend.
• The opportunity to work at the forefront of health and longevity science with a team of world-class professionals dedicated to precision, mastery, and excellence.
  
  

Compensation

$65-70,000. Compensation is based on factors including geographic location, experience, skill set, and interview performance.

EEO STATEMENT

Early Medical is an equal-opportunity employer in accordance with all applicable federal, state, and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth, and related medical conditions, or any other classification protected by federal, state, or local law.

Early Medical also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructuring, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Early Medical and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, please email hr@earlymedical.com with your request. M/F/V/D/S

M/F/V/D/S Definition: An Equal Opportunity–Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Expected Pay Range: $65,000 USD - $70,000 USD