AI Summary
We are seeking a Senior Business Analyst to join our team. The ideal candidate will have experience in IT projects, preferably with ServiceNow. The role involves gathering and analyzing business requirements, translating them into functional specifications, and collaborating with stakeholders to identify opportunities for process improvements and automation.
Key Highlights
Gather and analyze business requirements
Translate business needs into functional specifications
Collaborate with stakeholders to identify opportunities for process improvements and automation
Key Responsibilities
Gather, analyze, and document business requirements related to ServiceNow solutions
Translate business needs into functional specifications and user stories for development teams
Collaborate with stakeholders to identify opportunities for process improvements and automation
Support the design and implementation of ServiceNow modules (e.g., ITSM, CMDB, Service Catalog) from a business perspective
Facilitate workshops, meetings, and requirement-gathering sessions with business and technical teams
Ensure alignment between business expectations and delivered solutions
Participate in testing activities, including UAT, and validate that solutions meet business requirements
Assist in prioritization of backlog and support product owners in delivery planning
Contribute to documentation, training materials, and knowledge sharing
Technical Skills Required
Benefits & Perks
100% remote work
B2B contract
Nice to Have
Knowledge of ITIL processes and service management best practices
Experience with ServiceNow implementations or transformation projects
Familiarity with tools such as JIRA, Confluence, or similar
Basic understanding of integrations (REST APIs, SOAP)
Job Description
Business Analyst (ServiceNow) (f/m/x) Who are we?
Qarbon IT is a dynamic team of technology enthusiasts. We create advanced, tailor-made digital solutions for clients all over the world. Our team consists of experienced specialists — from Data Scientists to developers across various technologies. We work on projects that have a real impact on our clients’ business growth.
How do we work?
📄 B2B contract
🌍 100% remote work
Responsibilities
- Gather, analyze, and document business requirements related to ServiceNow solutions
- Translate business needs into functional specifications and user stories for development teams
- Collaborate with stakeholders to identify opportunities for process improvements and automation
- Support the design and implementation of ServiceNow modules (e.g., ITSM, CMDB, Service Catalog) from a business perspective
- Facilitate workshops, meetings, and requirement-gathering sessions with business and technical teams
- Ensure alignment between business expectations and delivered solutions
- Participate in testing activities, including UAT, and validate that solutions meet business requirements
- Assist in prioritization of backlog and support product owners in delivery planning
- Contribute to documentation, training materials, and knowledge sharing
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- Proven experience as a Business Analyst in IT projects, preferably with ServiceNow
- Strong understanding of ServiceNow platform capabilities and modules (e.g., ITSM, CMDB)
- Ability to translate business requirements into clear and structured documentation
- Experience working in Agile or iterative delivery environments
- Strong communication and stakeholder management skills
- Analytical mindset with the ability to identify improvements and propose practical solutions
- Fluency in English and Arabic
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- Knowledge of ITIL processes and service management best practices
- Experience with ServiceNow implementations or transformation projects
- Familiarity with tools such as JIRA, Confluence, or similar
- Basic understanding of integrations (REST APIs, SOAP)
- Experience working in product-oriented environments
- ServiceNow certifications (e.g., CSA or Business Analyst-related credentials)
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