AI Summary
Join our growing team as a detail-oriented Network/Desktop Support Specialist. Provide technical support for end-users, maintain and monitor network systems, and ensure up time and reliability of all systems. Strong technical skills and excellent troubleshooting abilities required.
Key Highlights
Technical Support
System Administration
Security Management
Key Responsibilities
Provide support for end-users regarding hardware, software, and network issues.
Maintain and monitor the company's network systems, servers, and other IT infrastructure.
Implement and manage security protocols, firewalls, and backup systems to ensure the security of organizational data and IT assets.
Technical Skills Required
Benefits & Perks
Relocation assistance available
Hybrid work arrangement
Contract to hire role
Nice to Have
Familiarity with cloud services (AWS, Azure, etc.)
Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Dice Talent & Staffing Solutions, is seeking the following. Apply via Dice today!
Job Overview:
We are currently seeking a detail-oriented and resourceful Network /Desktop support Specialist, to join our growing team. In this role, you will be responsible for managing and supporting the company's IT infrastructure, ensuring systems run smoothly, and resolving Microsoft 365 technical issues. The ideal candidate will possess strong technical skills, excellent troubleshooting abilities, and a passion for technology.
This is a hybrid role - need to be able to drive to Hickory, NC or New Jersey or relocate to either area.
There is relocation available for the right candidate.
This is a Perm or Contract to hire role.
If you have experience in networking and desktop support and would like to opportunity to move to a leadership role, with more responsibility and accountability, we would like to speak with you!
Please apply!
Key Responsibilities:
- Technical Support: Provide support for end-users regarding hardware, software, and network issues. Troubleshoot, diagnose, and resolve technical problems efficiently.
- System Administration: Maintain and monitor the company's network systems, servers, and other IT infrastructure. Ensure up time and reliability of all systems.
- Security Management: Implement and manage security protocols, firewalls, and backup systems to ensure the security of organizational data and IT assets.
- Software Installation & Updates: Install and configure software, operating systems, and applications. Ensure all software is updated and patched to maintain security and functionality.
- Network Management: Administer and support local area networks (LAN), wide area networks (WAN), and wireless networks. Ensure seamless communication between devices and systems.
- User Management: Manage user accounts, permissions, and access rights within the organization s network systems. Assist with password recovery and user authentication.
- Documentation & Reporting: Create and maintain comprehensive documentation for all IT procedures, policies, and system configurations. Provide regular reports on health systems, incidents, and resolutions.
- Collaboration: Work with other departments to ensure technology is aligned with organizational needs and goals. Assist in the selection and implementation of new IT solutions.
Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- Education: Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 5 plus years of experience in an IT support systems administration and Microsoft 365
- Strong understanding of computer systems, networks, and hardware.
- Experience with troubleshooting and resolving technical issues.
- Occasional Travel site to site locally
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- Proficient with operating systems (Windows, macOS, Linux).
- Proficient supporting Microsoft 365
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP).
- Experience with security tools and best practices.
- Excellent communication and customer service skills.
Interested in relocating to United State? Check out our comprehensive Relocation Jobs in United State page with detailed relocation packages and benefits.
- Familiarity with cloud services (AWS, Azure, etc.) is a plus.
- CompTIA A+, Network+, or Security+.
- Microsoft Certified Solutions Associate (MCSA) or similar.
- Cisco Certified Network Associate (CCNA) or similar.
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