Senior Enterprise Systems Administrator

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Title: System Administrator

Location: Remote ( Must be in California)

W2 only ( No c2c please)

Must have US experience

This contractor role will focus on operations and troubleshooting for first- and third-party enterprise

systems, including Google Workspace, Slack, and Zendesk as well as internally-built productivity

tools.

Responsibilities:

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• Monitor operational Slack channels and respond to support requests from end users and IT support Agents.
• Triage, investigate, and resolve requests that require engineering intervention and/or elevated
  
  

permissions in Google Workspace, Slack, Zendesk, and other enterprise tools, including Gmail and Google Calendar delegations.

• Zendesk Agent access requests.
• Escalate to EngOps team members and partner teams based on team documentation and runbooks.
• Track all work and system changes in Jira and follow team work and change management processes.
• Create and update documentation and knowledge base articles for end users and support agents.
• Monitor operational dashboards and escalation metrics, recommend process changes and identify

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• automation opportunities based on observations.
  
  

Skills and Experience:

• 5+ years of experience as a Systems Administrator, SaaS Administrator, or similar role.
• Experience managing, configuring, and supporting Slack, Google Workspace, and Zendesk.
• Experience in Agile Scrum development and project management frameworks.
• Excellent communication and collaboration skills.
• Excellent technical writing and documentation skills.
  
  

Hours and availability

• Fully remote