Seeking a motivated IT Support Engineer II for a fully remote MSP role. Responsibilities include Level 2 technical support for diverse client systems and troubleshooting complex issues. Requires 3-5+ years of IT support experience, strong Windows/Microsoft 365 knowledge, and network troubleshooting skills.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
IT Support Engineer II (Remote) – Managed Services (MSP)
About the Role
We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.
As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.
Key Responsibilities
- Provide Level 2 technical support for desktops, servers, networks, and cloud environments
- Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
- Support and administer Microsoft 365, Azure, and other cloud-based solutions
- Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
- Manage user accounts, permissions, and security policies
- Perform system maintenance, patching, and updates across client environments
- Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
- Document issues, resolutions, and processes in the ticketing system
- Participate in onboarding/offboarding of client employees and device provisioning
- Assist with implementations, upgrades, and infrastructure projects as needed
- Provide excellent customer service and communicate effectively with technical and non-technical stakeholders
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Required Qualifications
- 3–5+ years of experience in IT support, preferably within an MSP environment
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365
- Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
- Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
- Experience supporting remote users and distributed environments
- Ability to manage multiple priorities in a fast-paced, ticket-driven environment
- Strong documentation and communication skills
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Preferred Qualifications
- Experience with Azure, AWS, or other cloud platforms
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
- Exposure to cybersecurity best practices and tools
- Previous experience working in a client-facing consulting or MSP role
What We Offer
- Fully remote work environment
- Opportunity to work with a wide range of technologies and clients
- Fast-paced, collaborative team culture
- Career growth and advancement opportunities
- Competitive compensation and benefits package
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