Community Manager - Star Trek CCG

Company Description

Monumental is a rapidly growing indie game developer and publisher founded in 2020. We operate a growing portfolio of unique games and gaming franchises and have carved out a niche as a team that deeply understands and is passionate about games. From the Coin Dozer and Merge Zoo franchises (Game Circus) to Animation Throwdown and Bit Heroes (Kongregate), every title in our portfolio reflects that passion.

In recent years, Monumental has expanded its portfolio through the acquisitions of both Game Circus and Kongregate. These additions brought together a diverse catalog of mobile and web titles, including the Kongregate.com portal, further expanding our reach in the indie gaming space. It’s an exciting moment to join us, and this role sits right at the center of it.

About the Role

We are launching a brand new Star Trek CCG game and this is a ground floor opportunity to help build the community. As the Community Manager, you’ll play a key role in shaping and growing the player community from day one through launch and beyond.

You’ll be the first dedicated community hire for the new title, working within the Player Experience team while partnering cross-functionally with influencer, UA, and PR teams, and operating within the licensing partner’s brand standards.

As the game progresses through key pre-launch milestones, this role will help build and evolve the community at every stage of growth. While the role will initially focus on supporting the Star Trek community, responsibilities may shift or expand based on company needs across different titles and initiatives. 

We’re looking for someone who enjoys building communities, is comfortable working across multiple teams, and is excited by the opportunity to turn a blank canvas into a thriving, engaged player base.

What you'll do

• Build the Star Trek CCG community from the ground up, including launching and structuring the Discord server (channels, roles, permissions, moderation systems), and helping establish our presence, tone, and player culture across Discord, Reddit, and social platforms through pre launch phases, launch, and beyond.
• Support and execute on community and social strategy, from planning and content direction to day-to-day community management and engagement.
• Balance hands-on community management with longer-term planning, helping evolve the community as the game grows.
• Design and execute engaging community experiences and activations (events, campaigns, giveaways, dev Q&As, etc.) that drive growth, participation, and retention.
• Help develop and maintain community guidelines and moderation standards, contributing to a safe, inclusive, and respectful player environment.
• Gather and share player sentiment and feedback, helping ensure community insights are surfaced to internal teams and reflected in decision-making.

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• Identify and surface emerging issues that could impact game health or player experience, including player unrest, exploits, technical issues, and reported bugs and escalate them appropriately.
• Collaborate cross-functionally with player experience, product, marketing, design, engineering, and external partners to support community initiatives and align with broader game and brand efforts. 
• Operate within IP and brand standards for all public-facing content, partnerships, flagging anything requiring brand approval through the right channels.
• Compile community reports and insights, using data and feedback to track performance and inform future initiatives.

What you bring

Required:

• 2+ years of community management and social media experience (preferably in gaming), including experience managing Discord-based communities
• Experience building or contributing to the growth of online communities, with familiarity in Discord server setup (channels, roles, permissions) and day-to-day moderation
• Experience working with licensed IPs or entertainment brands
• Experience with analytics and community tools (e.g., Discord bots, social analytics platforms)
• Familiarity with CCG mechanics and communities (e.g., Magic: The Gathering, Hearthstone, Legends of Runeterra, or similar), and an understanding of what drives player engagement
• Strong written communication skills, with the ability to adapt tone across different situations, from marketing content to player-facing support
• Ability to manage multiple priorities and work effectively across internal teams and external partners
• Strong judgment and emotional intelligence, with the ability to de-escalate conflict and engage with players in a thoughtful, professional way
• Comfort using data and community insights to support decisions and improve engagement over time

Nice to have:

• Have a passion for Star Trek and familiarity with its universe, fandom, and community culture.

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• Experience supporting game launches or pre-launch community building
• Background in influencer or creator collaboration
• Photoshop experience

You'll Thrive here if you:

• Prefer ownership over bureaucracy
• Can move quickly without sacrificing quality
• Are comfortable shifting priorities as situational needs evolve
• Like working in a lean team where your output directly impacts players
• Are comfortable leveraging modern tools and workflows including emerging AI-assisted tools where appropriate to improve efficiency

Perks & benefits:

• Comprehensive medical, dental & vision
• Flex PTO
• Fully remote > anywhere in the US
• Work on a beloved global franchise

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.