Lead and scale a high-performing AI engineering team, responsible for building and operating Humach's digital agent and orchestration platform. This role requires technical leadership, people management, and collaboration with cross-functional teams. Key requirements include experience in AI, SaaS, or customer experience platforms, and hands-on experience integrating and operating AI voice technologies.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the world’s most customer-centric digital workforce, we blend cutting-edge LLMs, voice biometrics, and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients, we’re scaling fast — and need a technical leader to support our team.
Humach is hiring an AI Engineering Manager / Team Lead to lead and scale a high-performing AI engineering team responsible for building and operating Humach’s digital agent and orchestration platform. This role blends people leadership, technical oversight, and hands-on collaboration to ensure reliable, scalable, and compliant AI-powered solutions are delivered to clients.
This is a working leader role focused on execution, technical excellence, and team development—partnering closely with Product, Client Success, and Architecture while remaining deeply grounded in engineering realities.
This is a fully remote position open to candidates who currently reside in Iowa, Wisconsin, Illinois, Texas, Florida, New Jersey, Michigan, and Minnesota.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Lead, coach, and develop a distributed team of engineers working on AI-driven, LLM integrated workflows, digital voice agents, and cloud-native services.
- Own day-to-day engineering execution, ensuring delivery against product roadmaps, client commitments, and quality standards.
- Provide technical leadership across the AI platform, including agent orchestration, integrations, and real-time systems.
- Support and operationalize architectural decisions defined in collaboration with the Chief AI Architect, ensuring solutions meet scalability, reliability, security, and compliance standards.
- Partner closely with Product Management to translate business and client needs into clear technical plans and deliverables.
- Collaborate with Customer Success teams to support production deployments, incident resolution, and continuous improvement.
- Establish and reinforce engineering best practices around code quality, documentation, testing, observability, and release management.
- Hire, onboard, and retain high-quality engineers while fostering a culture of ownership, accountability, and learning.
- Ensure teams are effectively prioritizing work, managing technical debt, and balancing speed with long-term platform health.
- Contribute to planning and execution across multiple concurrent initiatives in a fast-paced, client-facing environment.
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QUALIFICATIONS & REQUIREMENTS
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 6–10+ years of experience in AI, SaaS, or customer experience platforms; or an equivalent combination of education and experience.
- Hands-on experience integrating and operating AI voice technologies, including ElevenLabs or equivalent enterprise-grade speech generation platforms (TTS) and operating in cloud-native systems, preferably AWS.
- Clear communicator who can align technical teams with product goals and operational realities.
- Experience leading teams with modern software delivery practices, including sprint planning, backlog management, and release coordination.
- Demonstrated commitment to delivering high‑quality results with speed, ownership, and a strong team culture.
- Experience with AI evaluation practices, including bias testing and risk assessment in production systems.
- Prior experience working with geographically dispersed teams across the U.S., India, and Europe.
- Willingness to work outside standard business hours to support client needs and critical initiatives.
- Experience with contact center technologies, such as Amazon Connect, Genesys, NICE, Talkdesk, or Five9 is preferred.
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Humach offers a competitive compensation and benefits package, including medical, dental, 401k, life insurance, paid time off and much more.
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