AI Summary
We're seeking an experienced AI Engineer to build and improve voice agents for customer interactions. The ideal candidate will have strong Python skills, experience with ElevenLabs, and ability to design and iterate prompts. The role involves building reports and dashboards in Databricks to track voice pipeline performance.
Key Highlights
Build and improve voice agents for customer interactions
Design and iterate prompts for voice scenarios
Build reports and dashboards in Databricks
Key Responsibilities
Build, tune, and operate voice agents on top of ElevenLabs
Design prompts and dialog flows for voice scenarios
Integrate voice agents with existing AI stack
Evaluate agent behavior against labeled calls and business metrics
Build reports and dashboards in Databricks
Collaborate with customer service and collections teams
Technical Skills Required
Benefits & Perks
Relocation support for eligible candidates
Medical insurance
Health and wellness benefits
Program of events and activities
Nice to Have
Experience with other voice technologies
Background in building customer-facing voice assistants or IVRs
Familiarity with AWS and containerized deployments
Job Description
We're looking for an AI Engineer focused on voice to join our AI and Data team. You'll build and improve the voice agents that talk to our customers - from collections calls to support flows - and turn the resulting conversation data into actionable reports and dashboards.
Your Future Tasks
- Build, tune, and operate voice agents on top of ElevenLabs - conversational TTS, voice agents, and call hooks for real customer interactions, mostly in Filipino (Tagalog)
- Design prompts and dialog flows for voice scenarios such as collections outreach, payment reminders, and customer support - primarily in Filipino, with English mixed in as customers code-switch
- Integrate voice agents with our existing AI stack (offline ASR, collection agent) and iterate based on real call outcomes
- Evaluate agent behavior against labeled calls and business metrics - script compliance, intent handling, conversion, customer experience
- Build reports and dashboards in Databricks to track voice pipeline performance, call quality, agent KPIs, and downstream business impact
- Collaborate with the customer service and collections teams to translate business processes into voice automation
- Own your products end-to-end - from prototyping a new voice flow through deployment, monitoring, and measuring its economic impact
- Strong Python skills - our primary language for AI services and data work
- Hands-on experience with ElevenLabs (voice agents, TTS, or conversational AI)
- Solid prompt engineering practice - designing, testing, and iterating prompts against labeled data and real conversations
- Experience building reports and dashboards in Databricks (SQL, notebooks, dashboards)
- Comfort working with LLM APIs (OpenAI, Anthropic, or similar)
- Ability to work independently, move fast, and ship iteratively — our team values startup speed and MVP-first thinking
Looking to advance your Development & Programming career with relocation support? Explore Development & Programming Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- Experience with other voice technologies (ASR, TTS providers beyond ElevenLabs, telephony stacks)
- Background in building customer-facing voice assistants or IVRs
- Experience with agent frameworks such as Pydantic-AI or LangChain
- Familiarity with AWS (S3, RDS, EKS) and containerized deployments
- Filipino (Tagalog) language skills or experience shipping voice products for Filipino-speaking users
- Comfort with evaluation frameworks for conversational AI
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
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