Desktop Support / Resident Engineer

Role Purpose

The Desktop Support / Resident Engineer provides on-site End-User Services (EUS) support to ensure stable, secure, and efficient IT operations within the Company's environment. The role focuses on hands-on desktop support, asset lifecycle management, and adherence to Company's IT standards, security policies, and SLA commitments.

Key Responsibilities

End-User & Desktop Support

• Provide on-site Level 1 / Level 2 support for end-user devices including laptops, desktops, monitors, printers, mobile devices, and peripherals
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in accordance with agreed SLAs
• Support Windows OS, Microsoft 365, standard approved applications, and endpoint security tools

Incident, Request & SLA Management

• Log, update, and resolve incidents and service requests via the designated ITSM tool
• Prioritise and manage tickets according to severity, impact, and urgency
• Escalate unresolved issues to regional or global support teams when required

Asset & Lifecycle Management

• Perform asset tagging, inventory tracking, and reconciliation in line with Company's asset management policies
• Support device refresh, deployment, relocation, and decommissioning activities
• Maintain accurate asset records and support periodic audits

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User Onboarding & Offboarding

• Prepare, configure, and hand over IT equipment for new joiners
• Support user offboarding activities including device collection and access coordination
• Ensure compliance with Company's security and data protection standards

Site & Operational Support

• Provide hands-on support for activities requiring physical presence (desk moves, site moves, hardware replacement)
• Support local projects such as office moves, refresh programs, and infrastructure upgrades
• Coordinate with facility teams, vendors, and service providers where required

Compliance, Security & Documentation

• Adhere strictly to Company's IT policies, security standards, and compliance requirements
• Follow standard operating procedures (SOPs) and change management processes
• Prepare operational reports, handover notes, and service documentation as required

Transition & Training

• Participate in transition and knowledge transfer activities prior to service commencement
• Attend mandatory Company's training, security briefings, and compliance sessions
• Support service stabilisation during go-live and early operational phases

Required Qualifications & Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 2–5 years of experience in on-site desktop / field support roles
• Strong hands-on experience with Windows OS, Microsoft 365, and endpoint devices
• Familiarity with ITSM tools and SLA-driven service environments
• Good communication skills and professional customer-facing manner

Preferred Skills

• ITIL Foundation certification
• Experience supporting large enterprise or multinational environments
• Experience working under strict SLA, compliance, and audit requirements

Due to hiring quota issue, potential incumbent should be citizen of South Korea or with permanent resident status, preferably someone able to commence work within short notice, he/she will based in 70 Chungjung-Ro. Successful applicant can expect salary range of KRW3,600,000 to KRW4,000,000.