Software Engineer - Travel Experience

We're looking for a skilled Software Engineer for one of our clientes (Travel) passionate about building customer-centric features and leveraging AI to deliver seamless travel experiences.

🎯 Responsibilities

• Build features that anticipate customer needs and remove friction before questions arise
• Ensure critical information (flight details, trip changes, add-ons) is clear, timely, and accessible across app, web, and communication channels
• Design systems that reduce uncertainty and increase trust through smart automation and clear user experience
• Help design and build AI-powered chatbots and voicebots to maximize self-service and reduce manual support
• Automate inbound and outbound customer communication related to trip changes (flights, hotels, schedules)
• Apply AI to classify, route, resolve, or fully automate customer interactions
• Collaborate with the team to refine problems before coding
• Use data to validate assumptions, measure impact, and continuously improve solutions
• Actively participate in shaping product decisions, not just implementing tickets

🛠️ Requirements

• Strong problem-solving mindset and ability to handle ambiguous problems
• Effective use of AI in daily work (coding, debugging, designing, analyzing, automating)
• Product-oriented thinking: you care about the “why” as well as the “how”
• Comfort working across multiple technologies and willingness to learn new ones
• Solid knowledge of RESTful API design, development, and integration best practices

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• Experience with event-driven architectures (EDA) and message-based communication between services
• Familiarity with Domain-Driven Design (DDD) and clean architecture principles
• Working knowledge of CI/CD pipelines and version control best practices (Git, GitHub Actions or similar)
• Strong emphasis on testing (unit, integration) and commitment to code quality, scalability, and maintainability
• Familiarity with observability practices including logging, monitoring, and tracing
• Excellent collaboration and communication skills to work effectively within cross-functional teams

➕ Nice to have

• Backend experience with PHP and/or C# (or equivalent)
• Frontend experience with React or React Native
• Experience in APIs, integrations, and system design
• Knowledge of AI tools, LLMs, and automation workflows
• Experience with data-informed decision making
• Proven ability to design and integrate RESTful APIs focusing on performance and reliability
• Knowledge of testing practices and focus on code quality
• Experience with observability principles in distributed systems

🤗 Benefits

• Competitive compensation package based on experience and responsibilities
• Flexible compensation for transportation and food, and private health insurance
• Flexible working schedule based on achieving monthly goals
• 100% remote work within Spain
• Permanent contract from the start
• Discounted travel opportunities
• Referral bonus for bringing in talented colleagues
• Opportunity to be part of a fun, motivated, multicultural, agile, and rapidly growing team where teamwork and customer-centric values are at the core

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