We are seeking an IT Support / Network Support Engineer to provide remote technical support for infrastructure, networking, hardware, software, and end-user issues. The ideal candidate will have strong troubleshooting skills, customer service orientation, and solid knowledge of networking and IT support environments. This is a fully remote position based in Mexico.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Role: IT Support / Network Support Engineer
Apply by Whats App: 55 61 4646 51
We are looking for an IT Support / Network Support Engineer to join our growing team in a fully remote position based in Mexico. The ideal candidate will have strong troubleshooting skills, customer service orientation, and solid knowledge of networking and IT support environments.
Responsibilities:
- Provide remote technical support for infrastructure, networking, hardware, software, and end-user issues.
- Diagnose and troubleshoot technical incidents efficiently while maintaining high customer satisfaction.
- Manage and document service requests, incidents, and resolutions accurately.
- Support IT services, connectivity, telephony, and system configurations.
- Collaborate with internal teams and clients in a fast-paced support environment.
- Prioritize multiple tasks and adapt quickly to changing business needs.
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Technical Skills & Requirements:
- Knowledge of networking fundamentals and IT support processes.
- Familiarity with support tools, remote troubleshooting, and ticketing systems.
- Understanding of Microsoft, Cisco, VMware, Citrix, SonicWall, or ConnectWise environments is highly valued.
- Strong typing and documentation skills.
- Ability to travel occasionally to client sites if required.
- Certifications are a plus but not mandatory: Microsoft MCP/MCSA/MCSE, Cisco CCNA, VMware VCP, Citrix CCEA/CCIA, SonicWall CSSA, ConnectWise CCPA, or LabTech LTCP.
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Soft Skills:
- Excellent communication and customer service skills
- Strong active listening and problem-solving abilities
- Self-motivated and capable of working independently from home
- Ability to multitask and perform well under pressure
- Team player with a proactive attitude and technical awareness
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