ERP Service Delivery Manager (SAP & QAD)

ERP SERVICE DELIVERY MANAGER

Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products.

As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity.

What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible.

YOUR ROLE

We are seeking an experienced Enterprise Resource Planning (ERP) Service Delivery Manager to join our team. The ERP / SAP Services Delivery Manager will lead the end-to-end delivery and operations of ERP Application Management Services (AMS) for global operational clients. This includes managing steady-state operations, driving service improvement initiatives, handling client relationships, and ensuring adherence to SLAs and KPIs. The ideal candidate will possess strong delivery governance, team leadership, client management, and transformation experience across ERP including SAP and QAD application environments.

Responsibilities

• Delivery Management
• Manage the delivery of SAP AMS including Incident, Problem, Change, Service Request, and Release Management across SAP Landscape
• Ensure high service availability and performance, with adherence to defined SLAs
• Lead root cause analysis (RCA) and drive permanent resolution for recurring issues
• Manage transition and steady-state support phases for new or expanding engagements
• Business/Client Engagement
• Act as the primary point of contact for Business/Client stakeholders and Service Delivery partners, managing expectations and ensuring satisfaction
• Participate in regular governance meetings, provide reporting, insights, and continuous improvement updates
• Build trusted advisor relationships between IT and business leaders

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• Continuous Improvement & Transformation
• Identify automation, innovation, and shift-left opportunities to enhance delivery efficiency
• Support the adoption of tools such as SAP Solution Manager, ChaRM, Focused Build, and AI/ML-based ticket resolution
• Drive service transformation initiatives aligned with DevOps, ITILv4, and agile delivery models
• Other Responsibilities
• Manage MSA Partner and support analysts across onshore/offshore models
• Drive knowledge management, skill enhancement, and competency development within the team
• Support resource planning, onboarding, and performance management
• Ensure compliance with contract terms, scope, and service levels
  

Qualifications

• Minimum of ten years of experience in SAP Services with at least three years in a Service Delivery Manager role
• Strong knowledge of SAP ERP (ECC or S/4HANA), and familiarity with key modules like FICO, OTC, PTP, DTS, Middleware, EDI, BASIS & Security
• Experience in SAP RISE will be an added advantage

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• Experience in managing large SAP AMS engagements across multi-country landscapes
• Proficiency in Information Technology Infrastructure Library (ITIL) processes and tools for service management
• Strong problem-solving, escalation management, and stakeholder engagement skills
• Excellent communication, leadership, and presentation abilities especially in executive-level reporting and stakeholder engagement
• Experience in Rollouts, Mergers and Acquisitions, Divestiture and Implementation will be an added advantage
• Strong background in the automotive, high tech or related industries is preferred
  
  

WHY JOIN US?

• Grow with purpose. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time.
• Do work that shows up in the real world. What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting.
• Succeed with the right support. We provide the tools, resources, and environment needed to perform at a high level and sustain that success.
  
  

Your Benefits At Versigent

• Private health care effective day 1 of employment

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• Life and accident insurance
• Paid Time Off (Holidays, Vacation, Parental leave)
• Relocation assistance may be available
• Learning and development opportunities
• Discount programs with various manufacturers and retailers
• Recognition for innovation and excellence
• Opportunities to give back to the community
• Tuition Reimbursement
• Adoption Assistance
• Fertility Coverage
  
  

APPLY TODAY!

If you are looking for a role where you can grow, contribute, and see the direct impact of your work, we encourage you to apply and be part of what Versigent is building next.

Versigent spun out of Aptiv on April 1, 2026. As part of ongoing spin‑off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent.

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Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.