Manager, Professional Services Engineers

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Professional Services Engineers in Switzerland.

This is a high-impact leadership role focused on guiding a distributed team of technical professionals responsible for delivering complex customer implementations, migrations, and advisory services across a leading DevSecOps platform. You will combine people management, technical credibility, and operational leadership to ensure consistent, high-quality service delivery across enterprise customers. The role sits at the intersection of engineering, customer success, and professional services, requiring close collaboration with cross-functional stakeholders. You will be responsible for shaping team performance, improving delivery standards, and ensuring customers successfully adopt and realize value from the platform. Operating in a fully remote, asynchronous environment, you will help build a strong culture of accountability, learning, and continuous improvement. This is a hands-on leadership role where you may still engage in technical delivery while scaling team impact across EMEA.

Accountabilities

• Lead and manage a team of Professional Services Engineers, ensuring strong performance, technical development, and consistent delivery across customer engagements.
• Oversee end-to-end delivery of implementation, migration, training, advisory, and statement-of-work projects for enterprise customers.
• Support team members through coaching, 1:1s, feedback, and structured career development to strengthen technical and consulting capabilities.
• Monitor project health, proactively identify delivery risks, and intervene or escalate to ensure successful customer outcomes.
• Partner with Sales, Customer Success, Technical Architects, and Engagement Managers to scope, plan, and resource services engagements effectively.
• Track utilization, delivery performance, customer satisfaction, and escalation trends to continuously improve team efficiency and outcomes.
• Act as a senior escalation point for complex customer issues, ensuring resolution while maintaining high service quality standards.
• Contribute to improving internal processes, tooling, documentation, and delivery frameworks across the professional services organization.
  
  

Requirements

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• Proven experience leading technical, customer-facing teams in a professional services, consulting, or enterprise software environment.
• Strong technical background in software delivery, DevSecOps, platform engineering, or related domains with ability to engage in deep technical discussions.
• Experience managing complex implementation, migration, or enterprise delivery programs with measurable customer outcomes.
• Demonstrated ability to handle escalations, manage competing priorities, and drive resolution in high-pressure environments.
• Strong collaboration skills with experience working across Sales, Customer Success, Engineering, and Architecture teams.
• Excellent leadership and coaching skills with a track record of developing high-performing technical teams.
• Strong communication skills, particularly in distributed and asynchronous remote environments.
• Delivery-focused mindset with emphasis on accountability, quality, and outcomes over activity.
• Alignment with values of transparency, trust, and continuous improvement.
  
  

Benefits

• Fully remote work with flexibility across the United Kingdom and broader EMEA region.
• Flexible paid time off policy.
• Equity compensation and employee stock purchase plan.

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• Growth and development fund for learning and professional advancement.
• Parental leave support.
• Home office setup support.
• Access to team member resource groups and global communities.
• Inclusive and collaborative culture focused on continuous learning and improvement.
• Opportunity to work on globally adopted DevSecOps technology used by millions of developers.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.