Senior DevOps Engineer

We are looking for a Senior DevOps Engineer to be responsible for the operational stability, reliability, and availability of a large‑scale, global IVR and contact center platform supporting mission‑critical customer interaction flows.

In this role, you will focus on production operations, system monitoring, incident response, and reliable deployments across AWS‑based cloud and on‑premises environments. You will play a key role in ensuring uninterrupted customer access to IVR services and maintaining platform health across infrastructure, application, and voice layers.

The Senior DevOps Engineer will work closely with IVR Engineers, Application Architects, Data Engineers, Data Analysts, QA, and external partners to support releases, investigate production issues, and continuously improve platform stability and observability. This role requires strong technical foundations in cloud infrastructure, networking, and voice systems, combined with an operations‑first, production‑focused mindset.

Responsibilities:

• Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments
• Support production deployments, environment configuration, and release activities
• Manage day‑to‑day operations of high‑availability IVR and voice platforms
• Monitor system health, performance, and availability using logs and metrics
• Respond to and participate in production incident investigation and resolution
• Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues
• Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
• Participate in on‑call rotations and off‑hours production support as required
• Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning

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Qualifications:

• 7+ years of experience supporting production systems in a DevOps, SRE or operations‑focused role
• Strong working knowledge of AWS cloud services
• Strong hands‑on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking
• Strong experience with Unix/Linux production environments
• Experience supporting AWS‑hosted relational databases (e.g., Amazon Aurora MySQL, PostgreSQL) in production environments
• Solid understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls)
• Experience with Infrastructure as Code (IaC) concepts and practices
• Ability to run network and traffic analysis tools (e.g., Wireshark)
• Strong troubleshooting, investigation, and production‑support skills
• Ability to collaborate effectively across engineering, architecture, data, and operations teams

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Nice to have

• Programming in Golang 
• Experience with CloudFormation

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.