Join a calm, structured MSP as a Support Engineer, resolving technical issues and contributing to service optimisation, automation, and platform improvements. This role combines support and engineering, with a focus on proactive fixes and standardisation across client environments. As a Support Engineer, you will work with a wide range of client environments and modern technologies.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Salary Range
£25,000 - £30,000
About Unizen
Unizen Group Ltd is a modern, forward-thinking Managed IT & Cyber Security Services company that blends calm, zen-like clarity with a relentless focus on optimisation. Unizen prioritises understanding people first, building solutions that are both thoughtful and effective.
We value calm, structured problem-solving over reactive firefighting. Join a calm, structured MSP. Not chaos-driven support.
Role Overview
This remote role sits between support and engineering, with a split across reactive support delivery and proactive engineering improvements. As a Support Engineer, you will resolve technical issues and contribute to service optimisation, automation, and platform improvements based on real client and operational needs
Key Responsibilities
Support Delivery:
- Provide high-quality support across multiple client environments
- Manage and prioritise a busy ticket queue, ensuring adherence to SLAs
- Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, and core infrastructure
- Deliver excellent customer service with confident client-facing communication
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Engineering & Optimisation:
- Implement technical solutions and improvements
- Develop and maintain scripts using PowerShell and Bash
- Identify recurring issues and drive proactive fixes
- Support standardisation across client environments
- Assist in internal tooling, scripting, and efficiency initiatives
Skills Required
Essential:
- Strong PowerShell &/or Bash scripting ability
- Experience supporting multiple clients in varied IT environments (MSP experience beneficial)
- Excellent troubleshooting across Windows & macOS
- Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Office apps)
- SharePoint administration, including permissions and structure
- Experience with Active Directory / Entra ID administration
- Solid understanding of email systems and mail flow troubleshooting
- Experience with device builds, deployments, and migrations
- Server administration capabilities (Windows Server environments)
- MDM / device management experience
- Basic networking knowledge and troubleshooting
- Strong organisational skills with the ability to balance support and project-based work
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Desirable (Nice to have):
- Experience with RMM and PSA tools (e.g. ConnectWise, Autotask, NinjaRMM)
- Exposure to Microsoft Intune / Endpoint Manager / Conditional Access
- Firewall experience (SonicWall, WatchGuard, Fortinet)
- Familiarity with email security platforms (Mimecast, Barracuda)
Working Pattern
Fully remote, with occasional team days at the London SE1 office.
Why Apply?
- Work in a true Support Engineer role combining support and engineering
- Opportunity to build automation and influence technical delivery standards
- Exposure to a wide range of client environments and modern technologies
- Future progression into engineering, or project-focused roles
- Be part of a fast-paced, technically driven MSP environment
Similar Jobs
Explore other opportunities that match your interests
Eden Scott
Hamilton Barnes 🌳
Global IT Operations Manager
