AI Summary
We are seeking a Google Workspace Engineer to own day-to-day incident response, troubleshoot complex issues, and drive operational efficiency through automation. The ideal candidate will have strong experience with Gmail API and Google Admin SDK, proficiency with REST APIs, and hands-on scripting experience in Python and/or PowerShell.
Key Highlights
Own day-to-day incident response for Google Workspace
Troubleshoot complex issues related to Gmail, mail flow, and authentication
Drive operational efficiency through automation
Key Responsibilities
Own day-to-day incident response for Google Workspace
Troubleshoot and resolve issues related to Gmail, mail flow, and authentication
Leverage Google Admin SDK and Gmail APIs to investigate cross-user and cross-domain issues
Develop automation scripts for reporting, monitoring, and remediation
Technical Skills Required
Nice to Have
Experience with Microsoft Exchange Online
Knowledge of email workflow and mail flow integration in hybrid environments
Job Description
Role: Google Workspace Engineer
Location: Remote (100%)
Duration: Long-Term Contract
Job Summary
STAFFXPERT LLC is seeking a Google Workspace Engineer on behalf of our client in a fully remote environment. This role requires a hands-on professional with deep expertise in Google Workspace, particularly Gmail mail flow, incident management, and automation. The ideal candidate will excel in troubleshooting complex issues, improving operational efficiency, and supporting enterprise-scale environments.
Key Responsibilities
- Own day-to-day incident response for Google Workspace, with a strong focus on Gmail performance, routing, and delivery issues
- Troubleshoot and resolve issues related to:
- Gmail inbox behavior, filters, labels, and storage quotas
- Mail routing, DNS configurations (MX, SPF, DKIM, DMARC), and SMTP/relay setups
- Authentication and access (SSO, OAuth, SAML)
- Leverage Google Admin SDK and Gmail APIs to:
- Investigate cross-user and cross-domain issues
- Develop automation scripts for reporting, monitoring, and remediation
- Drive operational efficiency through automation, including health checks and validation scripts
- Collaborate with cross-functional teams to resolve high-impact issues, perform root cause analysis, and implement long-term fixes
- Provide Tier 3 escalation support for complex Google Workspace and Gmail-related incidents
- Implement and maintain best practices for:
- Gmail security and compliance policies
- Sharing settings and group configurations
- Audit logging and monitoring
- Support coexistence with Microsoft 365, including mail flow and integration scenarios
- Maintain and update technical documentation such as runbooks, knowledge base articles, and playbooks
- Participate in an on-call rotation to support critical production incidents
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- Strong experience with Gmail API and Google Admin SDK
- Proficiency with REST APIs
- Hands-on scripting experience in Python and/or PowerShell
- Deep understanding of email systems, mail flow, and DNS configurations
- Experience with Microsoft Exchange Online
- Knowledge of email workflow and mail flow integration in hybrid environments
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