Senior L1 Technician

About Us: GBT Solutions is a Portuguese technology company founded in 2018, part of the HFA Group established in 1995. With a focus on delivering cutting-edge solutions across various industries, we are committed to fostering a diverse and inclusive work environment and are proud to be recognized for our commitment to excellence and innovation.

Position: Senior L1 Technician (Relocation to the Netherlands)

Location: Brunssum, Netherlands (100% on-site)

Key Duties

• Operate within a 24/7 shift environment supporting real-time systems
• Perform real-time monitoring and event detection across CIS infrastructure
• Handle incident response, including coordination and escalation
• Provide Level 1 technical support using command-line and engineering tools
• Support reactive event handling to ensure service continuity

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• Work in secured/underground environments as required
• Participate in shift-based operations and occasional travel (TDY)

Key Requirements

• Solid understanding of ITIL processes, especially:
• Incident Management
• Problem Management
• Event Monitoring
• Experience with monitoring and performance tools, such as:
• Zabbix

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• Spectrum
• Truesight
• NGenius
• Performance Center
• Basic CIS (Communications & Information Systems) engineering knowledge
• Ability to provide first-line (L1) technical support
• Strong communication skills
• Comfortable working in high-pressure, operational environments

Equal Opportunity: GBT Solutions is an equal opportunity employer and values diversity. We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any other factor other than merit.