Desktop Support Analyst

Desktop Support Technician

Duration: 12 Month Contract (Possible extension)

Location: Hybrid (Client located in Mountain View, CA area)

*Must be local to the to the Mountain View, CA area

*Must be able to work on W-2 basis

Job Description

One of the country’s largest technology companies is searching for an experienced Desktop Support Analyst to join their workforce technology team 100% remotely (onsite/hybrid details—please confirm). In this role, you’ll deliver impactful tech solutions and support that connect employees to a larger mission—empowering them to create meaningful experiences for customers. This is a high-profile opportunity to drive improvements in employee experience, innovate workplace support, and make day-to-day work seamless and inspiring for hundreds of users.

This exciting opportunity to support workforce technology begins as a 12 month W2 contract (extension/conversion potential, benefits, and location—please confirm). You’ll be collaborating with teammates to resolve technical challenges in an energetic, fast-paced environment, and helping shape the future of remote employee support.

• Troubleshoot software, hardware, and connectivity issues for users both remotely and in person
• Diagnose and explain root causes of customer technology issues
• Install, upgrade, and maintain software, hardware, and peripheral devices
• Support and triage in environments utilizing encryption and security tools
• Assist employees with access to corporate systems and servers
• Provide technical assistance to remote employees in Citrix environments, VDI machines, and various telephony systems (Avaya/Cisco/Polycom)

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• Manage shared mailboxes and distribution lists via Exchange
• Deploy and patch software using UEM and HUB technologies
• Share call trends and technical challenges regularly with teams
• Execute small technical projects from inception to completion
• Maintain and update internal knowledge base and process documentation
• Collaborate closely to resolve or close aging tickets
• Manage individual and team ticket queues for customer service excellence
• Partner on complex projects with Tier 3 engineering groups
• Maintain subject matter expertise in designated knowledge areas

Skills & Experience

• Associate’s degree in Computer Technology or related field required (education—please confirm if higher degree needed)
• 3–5 years of desktop support and service desk experience for both PC and Mac platforms
• Experience with direct customer support in a walk-up bar or corporate IT environment preferred
• Certifications such as ACMT, CCT, ITILv4, Comp/TIA—completed or in progress
• Proficient interpersonal and communication skills for engaging both technical and nontechnical users
• Commitment to outstanding customer service and follow-through

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• Familiarity with Mac OS Ventura/Sonoma and Windows 10/11 operating systems
• Prior experience with Microsoft Office suite preferred
• Strong diagnostic, problem-solving, and troubleshooting abilities
• Ability to deliver under pressure in fast-paced environments
• Knowledge of wired and Wi-Fi networking, Windows Active Directory
• Familiarity with Exchange, Active Directory, software distribution systems, and related technologies
• Video conferencing and collaboration tool experience (Zoom, Slack, Google Suite)
• Ticketing system knowledge (Service Now preferred)
• Expertise in mobile device support (Android, iOS, etc.)
• Self-starter who thrives independently and within collaborative teams

You will receive the following benefits

• Medical Insurance & Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit

Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.