Technical Solution Analyst, IT Operations & Service Management

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%

Job Description

We are looking for a Technical Solution Analyst to transform fragmented technical information into a validated and structured baseline, produce traceable decisions, and deliver executive-ready outputs that guide the network consolidation roadmap while minimizing project risks

Working Hours / Collaboration

• This role requires a minimum 5-hour daily overlap with EST (Eastern Standard Time) to support collaboration with global stakeholders
  
  

Responsibilities

• Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership.
• Document current and target state for –
• tooling landscape and integrations
• business processes across provisioning, support, change, and operations
• dependency maps across platforms, teams, vendors, and systems
• SOPs, runbooks, and rollback procedures

Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.

• Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities.
• Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning.
• Maintain RAID log, decision log, action tracker, and requirements traceability.
• Produce concise executive dashboards on progress, blockers, risks, and next steps.
• Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats.
  
  

Qualifications

• 5+ years as a Technical Solution Analyst, Business Process Analyst, or similar in IT, telecom, or managed services.
• Strong experience documenting business processes, tools, workflows, and dependencies.
• Strong skills in Visio, Excel, PowerBI, and PowerPoint.
• Able to turn messy operational input into clear, structured artifacts quickly.
• Good understanding of IT operations and service management practices, including change, incident, request, and configuration management.
  
  

Nice to have

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Experience in ITSM transformation, tooling consolidation, or operating model redesign.
• Familiarity with Jira Service Management, BMC, or similar platforms.
• Experience with lifecycle and end-of-support tracking.
• Exposure to compliance, audit, and control documentation
  
  

Additional Information

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law