System Engineer Level 1

Looking for Philippines-based candidates

Job Role : Level 1 System Engineer

Compensation range: $1,200 - $2,000 AUD/month

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 6 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The client is an established Australian Managed IT Services provider delivering end-to-end technology solutions to businesses across various industries, including healthcare, education, retail, and professional services. They specialise in providing managed IT support, cloud services, cybersecurity, infrastructure management, and helpdesk solutions, with a strong focus on delivering reliable, proactive, and tailored technology support that helps clients improve efficiency, security, and overall business performance.

Role Overview: As a System Engineer – Level 1, you will provide first-line technical support and ensure the efficient resolution of IT-related issues for clients. In this role, you will be responsible for diagnosing and troubleshooting hardware and software problems, managing support tickets, and delivering timely solutions while maintaining high service standards. You will act as the first point of contact for technical concerns, working closely with clients, vendors, and internal teams to resolve issues effectively. This role requires strong technical fundamentals, excellent communication skills, and the ability to manage multiple priorities in a fast-paced support environment.

Key Responsibilities:

Service Desk & Client Support

• Respond to tickets, calls, and emails via PSA tools (ConnectWise / Autotask)
• Provide remote and onsite support to end-users
• Troubleshoot hardware, software, and network issues
• Manage and resolve service requests and incidents
• Follow up on tickets and ensure SLA compliance
• Escalate issues appropriately with full documentation

User & System Administration

• Create, manage, and maintain:
• Active Directory & Azure AD users
• Group Policies
• User permissions and access controls
• Support and administer:
• Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
• Email systems, archiving, and spam filtering
• Manage user accounts, profiles, and authentication systems

Infrastructure & Technical Support

• Install, configure, and maintain:
• Workstations, servers, and operating systems
• Network devices (routers, switches, firewalls)
• Printers, scanners, and peripherals
• Assist with:
• Virtualization platforms (Hyper-V / VMware)
• Cloud environments (Azure / AWS)
• Storage systems (NAS / SAN)
• Support VoIP and telephony systems

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Networking

• Troubleshoot and support:
• DNS, DHCP, TCP/IP
• VPNs and remote access solutions
• VLANs and network segmentation
• Assist with network setup, monitoring, and maintenance
• Support wireless and wired network environments

Monitoring & Maintenance

• Monitor systems using RMM tools (Datto / Kaseya / NinjaOne)
• Monitor:
• System performance, uptime, logs, and alerts
• Network traffic and bandwidth
• Perform routine maintenance, updates, and patching
• Respond to alerts and system notifications

Security & Compliance

• Implement and support:
• Endpoint protection (Sophos)
• Firewalls and security systems
• Intrusion detection/prevention systems
• Assist with:
• Security audits
• Vulnerability scans
• IT policy compliance
• Maintain system logs and audit trails

Backup & Disaster Recovery

• Perform and monitor:
• Data backups (Veeam / Datto)
• Restore procedures
• Assist in disaster recovery planning and testing
• Ensure data integrity and backup compliance

Documentation & Process

• Maintain documentation in IT Portal
• Create:
• Knowledge base articles
• Network diagrams
• System configurations

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• Follow all internal SOPs and ticketing processes

Projects & Additional Duties

• Assist in IT projects, upgrades, and deployments
• Support system migrations and implementations
• Provide user training when required
• Participate in on-call and after-hours support

Requirements

• Minimum a bachelor’s degree in Computer Sciences or related technology
• Minimum 1 year of experience as a System Engineer, IT support, service desk, or a related technical support role
• Strong English communication skills (written and verbal)
• Excellent multitasking and time management abilities
• Strong analytical and problem-solving skills
• Team player with a collaborative mindset
• Friendly, professional, and customer-oriented attitude
• Proactive, reliable, and hardworking attitude

Certifications (Preferred):

• Sophos Certified
• MCP (Microsoft Certified Professionals)

Technical Expertise:

• Microsoft Office 365 Administration and Support
• Windows Server environments
• Active Directory management tools
• Virtualization (Hyper-V)
• Cloud server environments
• Ticketing systems (e.g., Autotask or similar)
• VoIP systems
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Remote support tools (VPN, RDS, etc.)

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)