We are seeking a skilled AWS Cloud Engineer with experience in designing, implementing, and managing cloud-based contact center solutions using Amazon Connect. The ideal candidate will have a strong background in AWS cloud architecture, automation, and scripting. Key responsibilities include designing, developing, and deploying solutions using Amazon Connect.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Job Title: AWS Connect Cloud Engineer
Location: Westerville, Ohio (Onsite/Hybrid)
Employment Type: W2 Only
Relocation: Candidates from EST/CST zones may relocate with a valid reason
Job Summary
We are looking for a skilled AWS Connect Cloud Engineer with hands-on experience in designing, implementing, and managing cloud-based contact center solutions using Amazon Connect. The ideal candidate will have a strong background in AWS cloud architecture, automation, and scripting.
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Key Responsibilities
- Design, develop, and deploy solutions using Amazon Connect
- Build and manage scalable AWS cloud infrastructure
- Automate processes and workflows using scripting tools
- Collaborate with cross-functional teams to optimize cloud-based contact center solutions
- Monitor system performance and troubleshoot issues
- Support cloud migration and infrastructure enhancement initiatives
- Ensure best practices in security, scalability, and performance
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Required Skills (2–3 Years)
- Hands-on experience with Amazon Connect
- Strong understanding of AWS Cloud Architecture
- Experience in Automation and workflow optimization
- Proficiency in Scripting (Shell, Bash, or similar)
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Nice to Have Skills
- Knowledge of Python
- Experience with AWS Cloud Infrastructure Migration
- Understanding of Telephony systems
- Experience with IVR (Interactive Voice Response) solutions for workforce/customer support
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