Seeking a strategic Service Cloud Analyst to act as Product Owner, bridging customer operations and IT infrastructure. Responsibilities include platform ownership, strategic translation of business needs, declarative configuration, data governance, and business intelligence. Requires 3+ years of Salesforce BA experience and 1+ year in Service Cloud.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Elevate your career with a global leader in their industry. We are seeking a strategic Service Cloud Analyst to bridge the gap between our high-volume customer operations and technical IT infrastructure.
In this role, you won't just manage a system—you’ll be the Product Owner for our Service Cloud environment, ensuring our platform evolves alongside our expanding international footprint.
The Impact You’ll Make
- Platform Ownership: Act as the primary SME for Service Cloud, driving the roadmap for customer service and operational excellence.
- Strategic Translation: Facilitate workshops with stakeholders to transform complex business needs into crisp user stories and process flows.
- Declarative Engineering: Execute hands-on configuration, including complex Flows, Validation Rules, and Lightning components.
- Data Governance: Oversee user architecture, security profiles, and compliance standards.
- Business Intelligence: Design executive-level dashboards that translate platform data into actionable growth strategies.
- Deployment Leadership: Orchestrate UAT and partner with developers to manage the end-to-end release lifecycle.
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What You Bring
- 3+ years of Salesforce Business Analysis experience.
- 1+ years of dedicated experience within Service Cloud (Omni-Channel and Case Management).
- Technical Proficiency: Mastery of Flows and data tools (Data Loader/APIs).
- Agile Expertise: Comfortable navigating Jira/DevOps environments.
- Education: Bachelor’s degree in a technical or business discipline.
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Why Join Us?
- Comp: $80k – $108k (DOE) + Profit Sharing & 401(k) matching.
- Environment: Hybrid (3 days on-site) in a premier Irvine, CA tech campus.
- Growth: Relocation assistance available; up to 20% travel for enterprise-wide projects.
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