Desktop Support Technician

IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for 2 Desktop Support Technicians to provide on-site Level 1 and Level 2 technical support to various Milwaukee County locations for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead.

The technician will play a crucial role in Desktop Asset Lifecycle for 2026. As part of this process, outdated workstations will be replaced with newly imaged and fully configured computers to ensure seamless functionality. The technician will follow an imaging process in building the workstations and checklist for deployment.

Candidate identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. This role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working environments include working inside and outside in all weather conditions.

Tasks

• Install, configure, and maintain computer systems, including hardware and software on desktops and laptops.
• Deploy and support mobile devices such as tablets and smartphones.
• Troubleshoot and resolve internet and network access issues (wired and wireless).
• Provide support for network printers.
• Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software.
• Ensure all devices remain updated, online, and compliant with security standards.
• Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use.
• Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support.

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• Maintain accurate equipment inventory.
• Support for conference room Audio Visual equipment.
• Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours.
• Utilize ticketing system to manage customer requests/issues and maintain records of work performed.
• Perform other duties as assigned.
  
  

Knowledge, Skills and Abilities Required:

• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Ability to lift and transport computer equipment as needed.
  
  

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NOTE: Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.

Location: Wauwatosa, WI (On-site)

Contract: 1 year

Skills Required:

• 1-3 years - Customer service experience providing IT desktop support
• Experience with Microsoft Active Directory
• Experience with Azure Active Directory.
• Experience with Microsoft SCCM imaging software, system settings, drivers and updates
• Experience providing daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.
• Experience participating in installing, configuring, and maintaining computer operating systems and images.
• Experience installing and troubleshooting peripherals for users, including printers, scanners, and AV equipment.

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• Familiar with ITIL practices.
• Knowledge of Windows operating systems, Microsoft products, and desktop support principles.
• Valid driver s license and reliable transportation needed to support multiple locations
• 2-year degree in an IT related field or current progress towards a degree in combination with experience.
  
  

Skills Desired A plus to have:

• Aid in troubleshooting smartphones and other related ad hoc devices.
• Point of Sale Experience
• Rate depends on experience
• Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
• Companies submitting candidates should only submit direct W2 employees for this position.
  
  

Please submit your resume by using the "URL" below