We are seeking a skilled Technical Support Engineer to join our remote support team. The role involves resolving technical issues, supporting internal systems, and ensuring smooth operation of digital tools and infrastructure. The ideal candidate will have strong troubleshooting skills and experience with software, hardware, and networks.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
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Job Description
📄 Job Description
Role: Technical Support Engineer
Company: L. Leon Virtual Assistance
Location: United States (Remote)
Employment Type: Part-Time / Full-Time
🏢 About L. Leon Virtual AssistanceL. Leon Virtual Assistance is a modern digital services company providing virtual operational, technical, and administrative support to businesses across multiple industries. We focus on delivering efficient, reliable, and technology-driven solutions for our clients.
💻 Role OverviewWe are seeking a skilled Technical Support Engineer to join our remote support team. You will be responsible for resolving technical issues, supporting internal systems, and ensuring smooth operation of digital tools and infrastructure.
⚙️ Key Responsibilities- Provide advanced technical support for software, hardware, and system issues
- Troubleshoot and resolve escalated support tickets
- Assist with system configuration, setup, and maintenance
- Support cloud-based applications and services
- Collaborate with IT and engineering teams to resolve complex issues
- Document technical solutions and troubleshooting steps
- Monitor system performance and identify recurring issues
- Assist with onboarding and technical setup for new users
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- Proven experience as a Technical Support Engineer or similar role
- Strong troubleshooting skills across software, hardware, and networks
- Familiarity with Windows, macOS, and/or Linux systems
- Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow)
- Basic understanding of networking and cloud services
- Strong communication and problem-solving skills
- Ability to work independently in a remote environment
- IT certifications (e.g., CompTIA A+, Network+, or equivalent) preferred
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- Fully remote working arrangement
- Flexible part-time or full-time opportunities
- Exposure to modern IT systems and tools
- Supportive and collaborative technical environment
- Career growth and professional development opportunities
- Please submit your resume and a brief summary of your technical support experience.
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