Enterprise Zoho Administrator

Zoho Administrator

Canada - Fully remote.

6-12 months

Top 3 Required Skills: CRM, Application Administration, Zoho CRM Administrator

Role Summary

The Zoho Administrator will be responsible for centralized administration, access

governance, and compliance readiness of the Zoho platform. The role focuses on role

segregation, security controls, license management, and audit support, ensuring the

Zoho environment adheres to SOX and internal compliance requirements. The

administrator will act as a control owner and provide ongoing administrative support to

internal users.

Key Responsibilities

● Own end-to-end Zoho administration, including user provisioning, role

assignment, and permission management across Zoho applications

● Implement and maintain role-based access control (RBAC) and segregation of

duties in line with compliance standards

● Manage user onboarding and offboarding processes with appropriate access

controls and documentation

● Monitor and maintain license allocation, utilization, and optimization

● Configure and enforce security policies, including IP restrictions, login controls,

and access monitoring

● Support SOX and audit compliance by maintaining access logs, user change

records, and control evidence

● Perform periodic access reviews and recertification activities as required by audit

and governance teams

● Provide administrative support for internal users related to access, roles, and

configuration changes

● Coordinate with stakeholders to ensure audit-ready documentation and process

adherence

● Support knowledge transfer and continuity through documentation and

collaboration with extended teams

Required Skills & Experience

● Around 7-8 years of hands-on experience on Zoho platforms including Zoho

Administrator with enterprise-scale user management

● Proven experience in access management, role configuration, and security

governance

● Exposure to audit-driven or compliance-controlled environments (SOX preferred)

● Good understanding of internal controls, access reviews, and compliance

documentation

● Ability to work independently and take ownership of platform governance

responsibilities

● Strong communication and stakeholder coordination skills

Preferred Skills

● Experience supporting global users and multi-region teams

● Familiarity with enterprise audit processes and evidence management

● Zoho certifications (desirable)