AI Summary
Join Subsets (YC S23) as an early-stage Lifecycle Engineer to drive AI-driven subscription growth for clients. You will build, optimize, and iterate on customer journeys, manage enterprise accounts, and define customer success strategies. Requires hands-on CRM/retention marketing experience and client-facing relationship management.
Key Highlights
Own and drive product adoption for a portfolio of 5-10 enterprise customers.
Shape the customer team model and playbooks as an early member of the team.
Work hands-on with the Subsets platform to build and optimize customer lifecycle campaigns.
Key Responsibilities
Work hands-on within the Subsets platform to build, optimise, and iterate on lifecycle campaigns and subscriber journeys alongside our clients.
Help shape the structure and playbook of the customer team model as one of the first Lifecycle Engineers at Subsets.
Own and manage a portfolio of 5-10 enterprise customers, acting as the primary point of contact responsible for adoption, business outcomes, and satisfaction of the client.
Develop a deep understanding of each client's business, proactively identifying opportunities to drive growth and addressing challenges before they arise.
Partner closely with a solutions engineer, who will handle technical escalations and integrations, so you can stay focused on strategy and outcomes.
Work in a lean, high-performing team where you will have a significant impact and assume high levels of responsibility.
Technical Skills Required
Benefits & Perks
Competitive salary and equity
Company card for office food/snacks
Great breakfast and lunch (and dinner when working late)
Relocation support
Nice to Have
Proficiency in email marketing and experience in additional marketing channels (app, on-site, paid social, etc.) is a plus.
Worked with analysing campaign performance and have a basic understanding of running experiments and what good experimental design looks like.
Experience with subscription businesses and words like ARPU and Lifetime Value is a plus.
Job Description
Subsets (YC S23) is an early-stage startup building the future of AI-driven subscription growth. As a Lifecycle Engineer, you'll join the early team to work hands-on with our platform and our clients. You will be owning, driving, and expanding adoption of the product across a portfolio of customers while helping to define what great customer outcomes look like as we scale.
What You Will Do
- work hands-on within the Subsets platform to build, optimise, and iterate on lifecycle campaigns and subscriber journeys alongside our clients.
- help shape the structure and playbook of the customer team model as one of the first Lifecycle Engineers at Subsets - this is a defining role in how we scale.
- own and manage a portfolio of 5-10 enterprise customers, acting as the primary point of contact responsible for adoption, business outcomes, and satisfaction of the client.
- develop a deep understanding of each client's business, proactively identifying opportunities to drive growth and addressing challenges before they arise.
- partner closely with a solutions engineer, who will handle technical escalations and integrations, so you can stay focused on strategy and outcomes.
- work in a lean, high-performing team where you will have a significant impact and assume high levels of responsibility.
Looking to advance your Development & Programming career with relocation support? Explore Development & Programming Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- (required) hands-on experience in CRM or customer/retention marketing - building journeys, campaigns, and lifecycle strategies inside a platform like Sailthru, Braze, Iterable, or other similar tools.
- (required) experience being client-facing (e.g., agency or consulting), and ideally with managing relationships at multiple levels.
- proficiency in email marketing and experience in additional marketing channels (app, on-site, paid social, etc.) is a plus.
- worked with analysing campaign performance and have a basic understanding of running experiments and what good experimental design looks like.
- experience with subscription businesses and words like ARPU and Lifetime Value is a plus.
- a proactive, big-picture mindset. You're always thinking about where a client relationship is heading, not just the task in front of you.
- a strong bias toward action and the ability to work autonomously in fast-paced, loosely defined environments.
- you prefer a primarily in-office way of working and are energized by the pace and intensity of early-stage startups.
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- competitive salary and equity.
- company card for all things office food/snacks.
- great breakfast and lunch (and dinner when working late in the office).
- relocation support if you don't live in Copenhagen.
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