Technology Support Specialist

Reports To: Technology Director

Salary: $55,000 - $70,000 DOE + Benefits

Hours: Exempt position; 205 Days

Closing Date: Open Until Filled

Location: In region preferred. Lake and Peninsula Borough, Alaska (negotiable at time of hire)

Start Date: May 1 - July 1, 2026, depending on candidate availability

GENERAL STATEMENT OF JOB

LPSD is seeking an experienced technology professional to serve in an end-user support and systems administration role across our 10 village schools and 2 district office locations in rural Southwest Alaska. This is a high-autonomy role for someone who can operate independently in remote locations, manage a broad range of end-user technology, and work as a trusted partner to the Technology Director. This is a small team covering a large geographic area; both roles share responsibilities based on workload and urgency, and candidates should be comfortable working across the full support stack.

ESSENTIAL JOB FUNCTIONS

● Primary point of contact for hardware, software, and connectivity support for staff and students across all district sites, including direct in-classroom support alongside teachers

● Support end-user devices across platforms: macOS, iOS, Windows, and Android/VR as applicable

● Set up and maintain classroom technology: Apple TVs, projectors, document cameras, and printers

● Manage Google Workspace accounts, organizational units, shared drives, and app access

● Manage device enrollment, configuration profiles, policies, and app deployment using Jamf

● Administer ManageXR for VR device management

● Assist with NinjaOne RMM administration: remote monitoring, patch management, and scripted deployments

● Support and maintain network infrastructure (UniFi switching, access points, firewalls, VLANs, Starlink) at district

sites

● Respond to helpdesk tickets and escalate to the Technology Director as needed

● Regular travel to village school sites; August through October is the heaviest travel period; travel is shared with the Technology Director

● Other duties as assigned by the Technology Director

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

● Prior experience in an IT support or systems administration role required; Alaska K-12 IT experience strongly preferred

● Strong working knowledge of macOS, Windows, and iOS; familiarity with Linux a plus

● Experience with MDM platforms (Jamf or equivalent)

● Working knowledge of Google Workspace administration

● Practical network troubleshooting skills across wired and wireless environments

● Methodical approach to diagnosing and resolving issues independently

● Clear communication skills; able to explain technical concepts to end users of all ages

● Must be willing and able to travel via small aircraft in varying weather conditions

● Must be able to lift and carry equipment weighing 50 lbs or more; able to sit, stand, walk, kneel, crouch, and climb as required; basic hand tool use required

● Valid Alaska driver's license (or ability to obtain); clean background check

PREFERRED QUALIFICATIONS

● Experience with UniFi or enterprise-grade networking hardware (switching, VLANs, firewall configuration)

● Windows Server or Linux server administration experience

● Familiarity with cloud infrastructure, including AWS (EC2, S3, IAM, Route 53)

● Scripting experience (bash, Python, or PowerShell) for automation and deployment tasks

● Experience with NinjaOne RMM, Classlink, ManageXR, or similar platforms

BENEFITS

● Health, dental, and vision benefits

● Retirement plan with district match

● Subsidized district housing available for employees living in-region

● Relocation and travel assistance available for candidates relocating to the district

● Travel per diem for all district travel

PHYSICAL DEMANDS:

● The job requires a normal range of mobility with reasonable modifications

● Work long or unusual hours when the situation demands

● Vision abilities required include close vision, distance vision.

● Hearing within the normal range (with or without aide) required

● Verbal stamina to articulate clearly and with appropriate volume throughout the workday.

● Dexterity to operate a computer

● Work under pressure of timelines

● Lift objects up to 75 lbs

● Sit and stand for extended periods of time when performing the tasks of the job

ENVIRONMENTAL DEMANDS:

● Occasional exposure to weather extremes.

● Occasional exposure to loud noises.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description. All qualified applicants will receive consideration for employment without regard to race, color, sex, handicapping condition, or national origin.