Director of Implementation and Technical Account Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Implementation and Technical Account Management in Italy.

This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products. You will lead a high-performing team, defining strategy, setting objectives, and establishing key metrics to drive operational excellence. This role blends hands-on technical guidance with strategic decision-making, including customer advocacy, product integration oversight, and collaboration with engineering and product teams. You will build strong client relationships, influence senior stakeholders, and provide technical direction to optimize customer success. The position requires a proactive, results-driven leader capable of balancing global strategy with localized execution.

Accountabilities

• Lead, hire, and manage cross-functional technical support and implementation teams across strategic global territories
• Define and execute the implementation and technical account management strategy, establishing clear objectives and KPIs for team performance
• Engage with senior leadership and clients to provide technical guidance, advocacy, and strategic input on product adoption and integration
• Collaborate with product and development teams to customize solutions and optimize client-specific implementations
• Monitor product integration and ramp-up processes to ensure successful adoption and long-term customer satisfaction
• Provide basic technical troubleshooting and guidance to resolve complex issues, ensuring smooth operation of client systems
• Foster a customer-centric culture, building and maintaining strong relationships with key stakeholders to maximize value realization
  
  

Requirements

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• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years’ experience in technical support, customer success, implementations, or related roles within technology-focused companies
• Strong leadership skills with experience managing cross-functional, geographically distributed teams
• Excellent communication skills to engage effectively with both technical and non-technical stakeholders
• Basic coding skills and solid understanding of software development processes
• Proven ability to guide clients strategically, manage risks, and make informed technical and business decisions
• Experience working across multiple time zones and with global clients
• Fluency in English required; Spanish and Portuguese are considered a plus
  
  

Benefits

• Flexible, remote-first work environment with the ability to manage work across multiple time zones

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• Competitive compensation package reflecting experience and qualifications
• Opportunities to lead and develop high-impact global teams
• Professional growth through strategic leadership and cross-functional collaboration
• Exposure to cutting-edge technology and product development in the online payments ecosystem
• Inclusive and collaborative work culture supporting innovation and autonomy
  
  

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.