IT Support Engineer

About Eightpoint

Eightpoint is an internet technology company specializing in the agile development of products and content that address real-world interests, captivating users and driving significant growth for partners. With offices in the United States and Cayman Islands, Eightpoint collaborates with partners globally on the next generation of user-centric offerings. Our growing ecosystem includes innovative products like Weather Now, a sleek app that delivers real-time forecasts with clarity and ranks among the top three most-used weather apps in the U.S.; Check Heart Rate Now, a quick and easy wellness monitor; and Wave Browser, a powerful and secure way to search the web. Every product we launch is designed to engage users, enhance daily life, and deliver real-world value. Backed by data and driven by a relentless commitment to quality, Eightpoint moves fast, thinks big, and builds digital experiences that people love.

About the Role

We're looking for a versatile IT Support Engineer who thrives as a generalist. This is a remote position supporting Tier 1 and Tier 2 operations across device management, user lifecycle, SaaS administration, and access management. You'll work closely with our systems administration and DevOps teams to keep our workforce productive and secure.

Key Responsibilities

• Provide Tier 1/Tier 2 support for end-user devices (macOS, Windows, mobile) and resolve issues related to hardware, software, connectivity, and account access
• Manage user provisioning, deprovisioning, and lifecycle events across identity and SaaS platforms
• Administer and troubleshoot SSO, conditional access policies, and MFA via Microsoft Entra ID

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• Manage endpoints through MDM platforms (Microsoft Intune, Jamf Pro), including policy configuration, app deployment, and compliance enforcement
• Perform routine SaaS administration across the org's tooling portfolio (Google Workspace, Atlassian, Slack, etc.)
• Use RMM tooling (Pulseway preferred) for remote monitoring, patch management, and proactive endpoint health
• Write and maintain scripts (PowerShell, Bash, or Python) to automate repetitive tasks, user lifecycle workflows, and endpoint management
• Triage, classify, and resolve tickets in a service management platform (Jira Service Management preferred), adhering to defined SLAs
• Document procedures, troubleshooting steps, and knowledge base articles in Confluence
• Collaborate asynchronously with a globally distributed team across multiple time zones

Who You Are

• 5+ years of experience in an IT support, helpdesk, or systems administration role

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• Hands-on experience with Microsoft Entra ID (Azure AD) for SSO, conditional access, and identity governance
• Experience administering Google Workspace (user management, security settings, Groups, Drive)
• Proficiency with MDM platforms — Intune and Jamf Pro required
• Experience with at least one RMM tool (Pulseway strongly preferred)
• Proficiency in scripting and automation (PowerShell, Bash, or Python) for task automation and workflow improvement
• Familiarity with ITSM workflows and ticketing platforms (Jira Service Management preferred)
• Strong troubleshooting methodology across macOS, Windows, and common SaaS applications
• Comfortable working independently in a remote, async-first environment

Preferred

• Experience with AWS or GCP (IAM, console navigation, basic resource management)
• Exposure to compliance frameworks (NIST CSF, NIST 800-53)