Support local businesses through the onboarding process for a large technology company's last-mile delivery program. Build strong relationships, communicate with applicants, and track progress. Key requirements include experience in sales or sales support, analytical skills, and fluency in Spanish and Mandarin.
Key Highlights
Key Responsibilities
Technical Skills Required
Job Description
Role: Onboarding Specialist
Location: Fully Remote - CST hours
Compensation: $24.70/hour
Shift Time: Wednesday-Saturday, either 7am-4pm or 11am-7pm
Note: This is a contract role
Basic Qualifications
- Experience working in a sales or sales support role
- Experience communicating results to operations and business leaders
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Preferred Qualifications
- Experience working within a high-growth technology company
- Experience with Salesforce, OBI, SQL, SharePoint, and Tableau
- Speak, write, and read fluently in Spanish
- Speak, write, and read fluently in Mandarin
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Description
In this role, you will support local businesses that have applied to become delivery partners for a large technology company’s last‑mile delivery program. You will partner closely with Business Development Managers and Account Development Executives to guide applicants through the onboarding process, including completing web applications, verifying insurance, and validating delivery locations.
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Key responsibilities include:
- Build strong relationships with applicants, small business owners, and prospective delivery partners
- Communicate 1:1 with applicants via phone and email to provide guidance and support
- Set clear expectations to ensure applicants are positioned for long‑term success
- Track and monitor applicants throughout the vetting and onboarding pipeline
- Maintain accurate pipeline and account activity updates in Salesforce
- Troubleshoot application issues and submit technical tickets to internal technology partners for resolution
About the Team
This delivery partner program is part of a fast‑growing and continuously evolving logistics organization within a large tech company. The team partners with small business owners to support last‑mile delivery operations for customers nationwide. The organization values process‑driven contributors who are eager to help scale programs, improve partner experience, and enable operational success.
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