AI Summary
Technical Support Engineer role involves providing efficient support to users across all products, resolving client requests, and improving the product at every stage. The role requires technical knowledge, problem-solving skills, and collaboration with cross-functional teams. Key requirements include experience in fintech, crypto products, or B2B platforms, and proficiency in APIs, banking, and payment systems.
Key Highlights
Support users across all products and resolve client requests
Analyze and reproduce bugs, identify potential solutions, and escalate critical issues
Collaborate with engineering, analytics, and product teams to resolve technically complex cases
Key Responsibilities
Support users across all products, from API implementation and integrations within our BaaS ecosystem to configuring White Label solutions
Handle common client questions, including how cards work, applicable limits, how to use platform features, APIs, and additional BaaS modules
Structure solutions by creating clear guides, building a knowledge base, and improving internal documentation
Technical Skills Required
Benefits & Perks
Competitive salary and benefits package
Fully remote work
Opportunity to grow into a Technical Support Lead role
Job Description
About the ClientOur client is a global fintech platform for businesses. They help companies around the world open business accounts, issue cards, and make international payments — both in fiat and cryptocurrency.
Role OverviewWe are currently looking for a Technical Support Engineer who will help build efficient support processes, quickly resolve client requests, and contribute to improving the product at every stage.
Key Responsibilities
- Support users across all products, from API implementation and integrations within our BaaS ecosystem to configuring White Label solutions.
- Handle common client questions, including how cards work, applicable limits, how to use platform features, APIs, and additional BaaS modules.
- Structure solutions by creating clear guides, building a knowledge base, and improving internal documentation.
- Analyze and reproduce bugs, identify potential solutions, and escalate critical issues to the development team.
- Process requests through the ticketing system, improve support workflows, and contribute to developing internal tools.
- Collaborate with engineering, analytics, and product teams to resolve technically complex cases quickly and accurately.
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- Experience working in fintech, crypto products, or B2B platforms.
- Basic programming knowledge or QA experience, understanding how APIs work, and being comfortable working with them (Postman, curl, log analysis).
- Understanding the fundamentals of banking and payment systems.
- Experience in using ticketing systems such as Zendesk, Intercom, or similar.
- You actively use AI tools in your work — writing prompts, generating documentation, and automating routine tasks.
- English proficiency at the B2 level or higher, allowing you to read documentation and communicate with clients.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Competitive salary and benefits package.
- Fully remote work in a fast-growing international fintech startup.
- Opportunity to grow into a Technical Support Lead role and help shape the team.
- Competitive salary.
- Transparent processes, an open team culture, and support for new ideas.
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