Senior Business Analyst

Business Analyst: Level 3

Job ID: MHEJP00015054

Location: Fully Remote -US Only

Duration: 12-month contract with probable extension/conversion

Pay Rate: $39/hr on W2

Benefits: Medical, Dental and Vision

Our client is seeking a results-driven Business Analyst (BA) who thrives in Agile environments and is passionate about building impactful digital learning solutions. In this role, you’ll work closely with cross-functional teams to transform high-level challenges into actionable deliverables, helping create engaging products for K-12 teachers and students. As part of the Technical Product Management (TPM) team, you’ll play a key role in shaping product direction, driving collaboration, and ensuring high-quality delivery.

What will you do?

• Connect the Why to the What
• Work with product leadership to understand the problems to be solved and infuse project goals, problem statement(s), and prioritization into the work of the team.
• Participate in user research and UX sessions, synthesizing feedback into actionable requirements and stories.

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• Write user stories (requirements and acceptance criteria that ensures accessibility/a11y compliance) based on inputs from customers, sales, TPM/agile team, and other stakeholders.
• Participate in continuous discovery exercises, including performing competitive analysis and regularly reviewing usage analytics and customer interaction data.
• Drive Cross team collaboration
• Coordinate with supporting teams to clarify and prioritize program-specific requirements.
• Facilitate cross-team meetings and communication.
• Keep the Team Healthy and On Track
• Maintain and groom the backlog with engineers, ensuring JIRA tickets are properly labeled and organized.
• Serve as scrum master, leading agile ceremonies such as standup, retro, sprint planning, grooming etc.
• Support team members to keep work moving forward, removing blockers, and organizing time to address issues.
• Monitor the health of the team, looking for opportunities to address continuous improvement.
• Deliver Customer Value
• Ensure quality of user stories and features before they are released.
• Prepare release notes to communicate enhancements, new features, and bugs being addressed in each release.

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• Demonstrate user empathy through the prioritization of customer-reported and production issues. Manage defect triage and communication, ensuring resolutions meets SLAs.
• Work with the team to facilitate release management and communication.

What can you bring to the role?

• A self-starter who works proactively to understand and address the challenges/opportunities ahead of the team
• Attention to detail, organization with the ability to react aptly to changes
• A curious mind, seeking out clarity and deeper understanding
• Excellent written and verbal communication
• Product experience defining and delivering value in Agile-based software development teams
• A penchant for learning quickly and thinking creatively
• Demonstrated success managing multiple projects
• Bachelor's degree or equivalent experience and education
• Experience in Ed Tech, Education, or Digital Content Development a plus