Senior Director, IT Operations

Description

SENIOR DIRECTOR IT OPERATIONS

Location: Portland, Maine-*Relocation Assistance*

Reports to: Chief Operations Officer

About MPX

MPX helps organizations deliver critical, compliant communications — in print and digital form securely and at scale.

We serve leading health plans, insurers, and financial institutions, combining deep print-and-mail expertise with a modern, AWS-based platform built for reliability and compliance.

As we scale, we’re expanding our leadership team with a technology executive who can ensure flawless execution across software development, infrastructure, and operations.

About The Role

We’re seeking a Senior Director IT Operations to lead MPX’s software development, infrastructure, and IT operations functions.

This new Management role owns the execution engine of our technology organization — driving disciplined development, operational reliability, and security.

You’ll partner with the CEO and Managing Director, Technology & Product, who leads product vision and technology innovation, to turn strategy into reliable delivery.

What You’ll Do

• Lead and scale MPX’s software-development teams, ensuring sprint discipline, quality assurance, and predictable releases.
• Oversee all technology operations, infrastructure, and hosted environments across AWS and on-prem systems.
• Implement modern Agile and DevOps practices for continuous integration and deployment.
• Ensure enterprise-grade security and compliance (SOC2, HIPAA, PCI).
• Establish data strategy, data governance, analytics, and operational metrics tracking.
• Manage internal IT service delivery and enforce ITIL-based processes.

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• Partner cross-functionally with Product, Client Success, and Operations to align tech delivery with business commitments.
• Build and mentor a multidisciplinary team of engineers, developers, and operations professionals.
• Own dashboards, KPIs, and executive-level reporting for development and system performance.
  
  

Who You Are

• 15+ years leading software development and technology operations in SaaS, fintech, or regulated industries.
• Deep experience with AWS, Agile delivery, CI/CD, and infrastructure automation.
• Proven ability to manage security and compliance frameworks.

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• Proven ability with data models, data architecture, and analytics reporting.
• Adept at balancing strategic leadership with hands-on problem solving.
• A process-minded, collaborative leader who builds scalable systems and teams.
  
  

Why Join MPX

• Shape the technology operations of a growing company with national-level impact.
• Reports to the COO & is a member of the senior staff.
• Lead teams where reliability, compliance, and innovation intersect daily.
• Enjoy a culture that blends Maine authenticity with enterprise-class ambition.