IT Operations Manager

About Ivy

Ivy is building the world’s first programmable bank. We know the bank of the future is going to be fully regulated and stablecoin-native. We believe that the crypto folks are too afraid of full bank charters, while the bank folks know too little about crypto to pull it off. We believe there’s a trillion-dollar opportunity to launch regulated banks built on the blockchain.

Today, we bank the world’s leading crypto platforms (Kraken). Tomorrow, our platform will power global correspondent banking. And who's going to bank all these AI agents? We are certain that if we get this right, Ivy is going to be Europe’s first $1T company.

We are a team of ex-founders, early employees at unicorns, and top-tier talent from fintech and banking, and we are backed by the world’s best fintech investors:

• Valar - Peter Thiel and the Valar team have been thinking about global money since PayPal times.
• Creandum - Previously invested in fintechs like Klarna, Trade Republic, Pleo, and iZettle
• 10+ unicorn founders
  
  

Your Mission

You are the first IT hire. You own everything - identity, access, devices, office infrastructure - and you bring it from 0 to 1. We have some tooling, but no one has owned the big picture and thought things through from 0 to 1 to 100.

You'll design and run the internal tech stack that the entire company works on every day. IAM, MDM, hardware lifecycle, office connectivity, access controls, onboarding - end to end. You make sure every employee has exactly what they need to move fast and work securely, from anywhere.

You'll work across every team to understand how people actually work and build the systems around that. You treat IT as a product and employees as your users. You give the company an internal experience that's as seamless as the platform we ship to customers.

Team Mission

Ivy is building The Dark Bank - a bank run by agents. Our infrastructure team (DevOps, Security, Data, IT) builds the foundation for that. We are a lean team of smart, high agency and high ambition individuals. You will work closely with the CTO, Lead DevOps and COO. You are expected to move autonomously and you are by default trusted with all decisions you take.

Your First Six Months At Ivy

Build the most tech forward IT Setup at a company which supports agents and humans alike:

Month 1-2: Understand what is existing, e.g. how do we onboard people, how do we grant access, how does endpoint protection work. Evaluate the toolstack, kill what doesn't work, consolidate the rest. Draw a plan on what we want to build on and what not. You implemented the basics - IAM, MDM, EDR. Start SOC 2 groundwork on the operational side.

Month 3-4: The company is enabled with the basics, policies and procedures are drafted to enable the organisation to continue moving quickly. SOC 2 operational controls in place, evidence collecting. You and the Security Engineer are aligned on audit readiness.

Month 5-6: SOC 2 operational side is done. Vendor management runs clean. The IT stack is intentional, documented, and ready for when the bank launches.

Who Will Thrive In This Role

We believe that throwing smart people with high agency at big problems produces the best outcomes. In the past, we have seen people succeed at Ivy with the following traits ranked by importance:

• Safe Hands: You can run on your own and finish the job no matter what comes in your way.
• Communication: You are proactively going to the whole company and make sure you get the context without getting prompted to do so.
• Curiosity: You need to be super curious about all aspects of the business and dig deep to understand every use case to apply data effectively.
• System Thinking: You can design and build systems from scratch.
• Smartness: You are generally just very smart and can pick up new things quickly.
  
  

This job is for you, if

• You think of IT as a product and employees as your users
• You believe great IT means nobody notices IT, everything just works
• Your default answer is “yes, lets think through the solution” to requests
• You get more energy from talking to people across the company than sitting alone at your computer

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• You'd rather own the whole problem than have a narrow lane
  
  

This job is not for you, if

• You think "IT Manager" means resetting passwords and ordering laptops
• Your default answer is “no” to requests
• You need a well-defined scope handed to you on day one
• You prefer working in isolation and shipping quietly
• You need a large team around you to be effective
• You're not comfortable working under banking-grade regulatory scrutiny
  
  

Hard Requirements

• Experience: 3+ years in IT Operations.
• SaaS Expert: Deep experience with Google Workspace administration and modern IAM/MDM tools (e.g., Hexnode, ConductorOne, or similar).
• Network Savvy: Solid understanding of modern networking (Wi-Fi 6, Zero Trust).
  
  

  Interested in relocating to Germany? Check out our comprehensive Relocation Jobs in Germany page with detailed relocation packages and benefits.

Hiring Process

We have designed our process to make it as short and straightforward as possible:

• Screening Call - 15 minutes: Initial touchpoint to get familiar with the process and role expectations.
• Meet the CTO - 20 minutes: Get to know and see if there is a match in expectations.
• References: We talk with people you have worked with in the past.
• Onsite Interview Day - 3h: You come to the office for a case study (1h) and to meet the key people from the team you will work with (2h)
• Offer
  
  

Between each step, we send followups within 48h of the last step. We cover all travel costs for the on-site day. Our goal is to move from application to offer within 14 days, with feedback within 3 days of your final interview.

What we offer

• Join a Dream Team: We focus on building a team of exceptional people who grow fast, take on big challenges, and inspire each other to deliver at the highest level.
• No Bullshit: Output over input, bias for action - we move fast and follow through, customer value over internal policies. We believe in big outcomes, not titles or hierarchies.
• Real Participation: Employees are shareholders. Every permanent employee participates in our equity program.
• Perks & Benefits: Relocation support, Visa Support, the latest Apple gear (MacBook + AirPods), lunch benefit, Gym benefit, a beautiful office in the heart of the city, 4x on-/offsites per year, weekly team dinner, and an annual development budget.
  
  

Compensation Range: €70K - €100K