Onboarding Specialist

About the Company

The organization operates in the healthcare technology sector, focusing on improving patient care by connecting medical practices with life sciences resources and expertise. It addresses the challenge of timely and efficient knowledge exchange between healthcare providers and life sciences experts without disrupting medical workflows. The platform supports tens of thousands of healthcare practitioners and major life sciences companies, facilitating millions of educational exchanges annually to help medical practices stay informed on medical advancements.

About the Role

The Onboarding Specialist plays a key role in scaling the organization’s operations by guiding medical practices through the onboarding process onto the platform. This position ensures that practices integrate successfully and derive long-term value from the platform, contributing to improved client retention and satisfaction. The role impacts the organization's growth by supporting new client adoption, promoting platform features, and collaborating across teams to enhance client engagement strategies.

Responsibilities

• Conduct registration calls to guide medical practices through onboarding and platform navigation
• Set up and manage office accounts while maintaining strict data integrity in Salesforce and Outreach
• Present new platform features to clients and activate them based on specific practice interests
• Participate in special projects and collaborate with Account Management to optimize client engagement
• Provide feedback on client performance and service improvements to support operational scaling efforts
• Ensure a seamless transition for new clients to foster long-term platform adoption

Requirements

• Minimum 2 years of experience in New Client Implementation or Onboarding
• Professional experience within the healthcare or pharmaceutical industries is preferred
• Familiarity with SaaS platforms and tools such as Salesforce, Outreach, Zoom, and Google Meet
• BA/BS degree or equivalent practical experience
• Strong communication, organizational, and multitasking skills
• Results-driven mindset with a high level of professional curiosity
• Ability to work both independently and collaboratively in a remote setting

Compensation

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Benefits & Perks

• 100% company-paid premiums for employee medical, vision, and dental plans
• $4,400 company-sponsored contribution to an HSA
• 401(k) matching and charitable donation matching
• 100% paid parental leave plus a post-parental "ease-back" program including a $5,000 stipend
• Work from anywhere within the US
• Flexible paid time off
• Short-term and long-term disability plus life insurance
• Competitive salary

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.