Senior Technical Support Specialist

About Us:

Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.

Why Join Norsat International Inc.?

We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential.

Summary:

We’re seeking a detail-oriented team player to support the launch of IPaaS and PLM platforms. Responsibilities include assisting with data integration solutions, testing and troubleshooting, improving workflows, transitioning business processes, managing manufacturing parts data, and ensuring accurate product documentation in the PLM system.

What You'll Do:

• Support the team with the launch of IPaaS (Integration Platform as a Service) and PLM Platform.


• Assist in the development and implementation of Data Integration solution using IPaaS platform.


• Participate in meeting with project stakeholders to gather requirements and discuss project status updates.


• Create and maintain project documentation, such as test plans, design documents.


• Test and troubleshoot data integration solutions to ensure they meet project requirements and are working as expected.


• Collaborate with team members and other departments to ensure project success.


• Review current workflows and develop new workflows and work structures.

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• Support the transition of current business processes and systems to IPaaS and PLM.


• Entering manufacturing parts data related to the procurement and manufacture of product (OEM and Build to Print).


• Ensure the Product Lifecycle Management system where the controlled (softcopy) documentation for company product design data is vaulted.


• Improve data quality through developing, maintaining, and enforcing data standards, processes, and procedures. Ensure accurate traceability of product data and change history.


• Ensure released data are exported into the ERP (Enterprise Resources Planning) system correctly.


• Other duties as assigned

What You'll Bring:

• Bachelor’s or Master’s degree in Business or Computer Science or Engineering


• Prior experience using an ERP system, Power BI in a manufacturing environment is preferred;


• Excellent analytical, critical thinking, and problem-solving abilities;


• Strong adaptability and capacity to work in fast-paced environments;


• Excellent MS Office computer skills - Word, Excel, Outlook, PowerPoint; Power BI.

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• Superior communication and interpersonal skills;


• Strong team player with excellent problem and conflict solving skills; resourceful and proactive;


• Commitment to product quality and delivery deadlines based on cost and time constraints


• Able to both train and learn from others;


• Enthusiastic, energetic, positive working attitude;


• An adaptable personality to integrate with a diverse group of people;


• Exemplary organization and time management skills; excellent multitasking ability;


• Strong ethics and values;

What We Offer:

• Paid vacation days;


• 5 paid sick days;


• 100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies);

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• RRSP program;


• Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations;


• 100% reimbursed for job-related training;


• On-going training available;


• Flexible hours of work based on position;


• Employee Referral Program;


• Employee Award Program;


• Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416);


• Leisure areas in the office, employees are encouraged to have some fun! (i.e., ping pong table, foosball, Wii, tabletop games, card games).


• Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas.

Please note that benefits may vary by location and employment status.
  
This is an on-site position, so relocation will be required. Remote work is not supported at this time.

Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/ Study Permit. Unfortunately, we are unable to provide assistance for work authorization. 

NOTE: Candidates may be eligible for certain government funding programs. Successful candidates may be required to apply for government grants and be subject to the terms and conditions of such programs. Suitable for new graduates.