Business Analyst III

Job Title: Business Analyst-III

Location: 100% REMOTE

Duration: 3 months contract

• Looking for folks that have previous experience in tech companies, have experience driving measurable results,
• SQL (python is a plus) and at least 5 years of work experience.
• A degree in Math, Statistics, Economics, Computer Science, or a similar domain
• Expertise of SQL queries, ETL, A/B Testing***

We are seeking a dynamic and results-driven individual with a strong background in customer experience, operations management, and strategy development. If you are passionate about revolutionizing the way people think about food delivery and have a proven track record of building and executing successful strategies, we want you to join our team

Key Responsibilities

• Strategic Leadership You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers

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• Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations to enhance the customer experience

Metric and Performance Management

• Monitor and optimize key performance indicators (KPIs) to measure the success of customer experience initiatives.
• Identify performance gaps, root causes, and opportunities to improve key metrics; lead initiatives to drive measurable KPI improvements.
• Oversee model governance, version control, and data integrity across cross-functional stakeholders.
• Automate and streamline reporting workflows; leverage Python (preferred) to improve efficiency and analytical rigor where applicable.

Technical Expertise

• Own and enhance complex Google Sheets–based models, ensuring accuracy, scalability, and clear documentation of assumptions and logic.
• Dive deep into large datasets using SQL and Excel/Google Sheets to generate actionable insights and inform strategic decisions.
• Experience building automated solutions for manual processes Translate business questions into structured analyses; design dashboards, reporting frameworks, and KPI tracking mechanisms.
• Cross-functional Collaboration Communicate insights and recommendations clearly to both technical and non-technical audiences, influencing data-driven decision-making.

Job Requirements

• 6+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus
• Experience working at a tech company
• A degree in Math, Statistics, Economics, Computer Science, or a similar domain
• Expertise of SQL queries, ETL, A/B Testing
• You can solve analytical problems quickly, and are experienced in SQL and Excel
• You have a track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment
• You like to learn new skills, and can apply them to your work quickly and independently.
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver's seat, and want to define scope and vision from ambiguous problems
• You have a bias towards action, are scrappy, and can pivot when you learn new information
• You can influence and motivate people at all levels across a variety of job functions Preferred experience with building AI models

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors