Solutions Engineer, Customer Implementation

About Quantum Base

At Quantum Base, our mission is to use science to improve the world. We were founded by Professor Robert Young to create practical quantum technologies that anyone can use. Our niche is applying quantum science to create anti-counterfeit solutions that actually work.

Quantum Base has invented the Q-ID, a small atomic fingerprint that can go on anything, can be authenticated with any smartphone, and cannot be counterfeited. Q-IDs are novel, are covered by 40+ patents, and eliminate counterfeits in industries like pharmaceuticals, currency and luxury goods. No other solution offers 100% secure authentication on a smartphone - what we do is truly world leading. You can see them in action here: https://youtu.be/br-f15t-qtQ.

We're listed on the London Stock Exchange, and on a growth journey to bring our inventions to the world. We're looking for new team members to join our team working at the leading edge of science. If this sounds like you, then please apply.

Locatio

nMinimum 2 days per week in our Lancaster University offices, when not attending customer sites. This is to ensure you have access to our labs, our scientists, and can pick up our technology as quickly as possible. Regular international travel will be required

.
About the Ro

leWe are looking for a Solutions Engineer to help us convert more interested lead Quantum Base print trials and customer onboarding from initial sales meetings through to live production. You’ll work very closely with our customers, our Commercial Team, and the rest of Quantum Base to teach potential customers about our solution, help them get production ready and turn them into paying customer

s.
You will act as the technical authority during the sales process. This is the first external hire into the new Customer Implementation function, so you’ll be able to put your mark on the business and the way we do things. Given that, we’re looking for people who have startup experience, or are happy with creating new approaches where they don’t exi

st.
Our solution is fundamentally a scientific invention, but our IP is implemented using our mobile SDK, our cloud, our manufacturing software and our ink. You will need to have experience with software and technology, however print experience is not required (we have experts who can teach you the intricacies of printi

ng).
Key Responsibili

ties:
Pre-Sales Technical S

• upportPartner with the commercial team from an early stage on sales opportu
• nitiesProvide technical validation and feasibility asses
• smentsParticipate in technical deep dives with cus

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• tomersHelp set realistic expectations around timelines, constraints, and

risksPrint Trials & Proofs of C

• onceptLead end-to-end execution of customer print
• trialsDesign trial plans, success criteria, and acceptance m
• etricsSupport live production tests on customer print
• linesTroubleshoot real-world issues across data, workflow, and print prod
• uctionLiaise with our science team to deliver print trial results and lea

rningsCustomer Onboarding & Implemen

• tationOwn technical onboarding for new customers pos
• t-saleIntegrate the Q-ID technology stack into our customers s
• ystemsEnsure tools are in place for quality ass
• uranceEnsure customers are production-ready and self-service through tr

ainingInternal Feedback & Enab

• lementFeed customer learnings back into Quantum Base for continuous impro
• vementHelp build repeatable trial and onboarding pla

ybooks
Required Experience &

Skills:
Customer-facing Le

• adershipProven experience running customer trials o
• r pilotsComfortable leading technical conversations with senior customer stak
• eholdersAble to manage ambiguity and guide customers through new operationa
• l modelsGreat proble

m-solverSolutions E

• xpertisePrior role as Solutions Engineer, Technical Account Manager, or Implementation E
• ngineer.Startup or scale-up experience (or very comfortable with amb
• iguity).Strong project management skills with the ability to manage multiple customers and projects at the sa

me time.Technical & System

• s SkillsFamiliarity implementing new software or technical processes into existing enterprise workflows or production lines. The border of physical and
• digital.Good knowledge of software and technology, including mobile SDKs, cloud
• APIs etcExcellent communication and teamwor

k skills
What Success Looks Like in T

• his Role:
  Customer print trials run smoothly and meet agreed succes
• s criteriaCustomers move confidently from pilot to scaled
• productionProduction issues are identified early and resolved pra
• gmaticallyQuantum Base implementations become more repeatable and predictable
• over timeCustomers trust you as the technical authority i

n the roo

m
Benefits:
We're continually updating and improving our benefits. Some of our benef

• its include:30 days annual leave (on top of publ
• ic holidays)Relocation package available if you want to move
• to LancasterFlexible Working Hours - we are flexible with what ho
• urs you workRemote Working - we offer part time remote working for a
• ll our staffCycle to Work Scheme - Big savings when buying a bicycle through t
• he busi
• ness.
• PensionBonusParticipation in the company

share schemeIf you are a collaborative and dedicated engineer ready to take your career to the next level, we want to he