Data Analyst - Player Care

We are looking for an experienced Data Analyst to join our Player Care team at Scorewarrior. The Player Care team is at the forefront of providing customer service to our players, as well as safeguarding the community integrity through enforcing Fair & Safe Play, improving moderation efforts, and ensuring operational excellence while at it.

Scorewarrior is a game developer and publisher based in Limassol, Cyprus. The company focuses on the 4X strategy genre, with an ambitious goal to grow its hit game, Total Battle, to become the #1 strategy game in the world, and this role is key to achieving this. Our team consists of 200+ passionate, talented, self-driven, and continually developing professionals who love making high-quality games.

Our product: We are currently working on Total Battle — an MMO 4X strategy game with a deep political system and lots of player interaction. Players take on the role of a commander and need to develop their city, forge alliances, fight against monsters, and conquer other players. We're constantly developing new game mechanics, and the project is continuing to grow.

At the heart of our Player Care department, our mission is to excite our players with exceptional customer care, ensuring they feel valued and supported throughout their journey with us.

What you’ll do

• Build and maintain the single "Source of Truth" semantic data layer for the entire Player Care department, enabling non-technical leads to perform ad-hoc analysis.
• Design, build, and maintain reliable metrics dashboards tailored to the operational needs of different Support and Trust & Safety teams.
• Ensure all operational metrics (CSAT, SLA, etc.) are clearly defined, reliable, and calculated correctly across all reports.
• Assist and mentor the support team with SQL query composition and data literacy.
• Conduct A/B tests to measure the effect of Support and Trust & Safety initiatives on relevant departmental and broader business metrics.
• Analyze the correlation between support quality, bug-related friction, and subsequent player behavior, with a strong focus on VIP cohorts.
• Partner with the safety team to analyze data for fraud detection, including social engineering and account sharing.
• Perform time-series forecasting for workload volume based on the LiveOps calendar to optimize shift headcount and SLA coverage.
• As a future ambition, build and maintain an early warning predictive model for VIP player churn.

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What you have

• Strong SQL skills and data modeling experience
• Experience with BI tools (e.g. Tableau or equivalents)
• Proven experience in product or operational analytics
• Ability to design analytical events and metrics aligned with product goals
• Strong analytical thinking and ability to translate data into actionable insights
• Confident knowledge of mathematical statistics and probability theory
• Hands-on experience with causal inference and A/B testing
• Patience and willingness to advocate for data literacy and help operational teams learn basic data concepts

Nice to haves

• Hands-on experience with ClickHouse and dbt
• Experience analyzing LiveOps features, complex game economies, or VIP player behavior, ideally in mid-core or 4x strategy games.
• Experience working with Customer Support or Trust & Safety (fraud detection, toxicity)

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• Experience working with large player bases and complex event-driven systems

Where you’ll work

We value face-to-face communication, and we strongly believe that genuine human interactions move us closer to our ambitious goal. This is part of our culture, and this is why this job offers no remote or hybrid work opportunities.

You will be working in Limassol, Cyprus. If you’re not from around here, fear not! Our dedicated relocation team will provide comprehensive support helping you and your family move to Limassol.

What we offer

• The best team in the world!
• An excellent remuneration package, including a 13th salary.
• Fully-covered relocation to Limassol, Cyprus for you and your family.
• A modern and sunny office space close to the sea.
• Private health insurance for you and your family members.
• A monthly school allowance for your children at pre-school and school-age.
• Lunch compensation.
• Personal development opportunities paid for by the company: professional and language courses, books, etc.
• Bonuses for outstanding results, years worked, getting married, and the birth of a child.
• Monthly office parties and epic, annual offsite company birthday and Christmas parties.