DevOps Engineer (Site Reliability Engineering)

We're looking for a curious and driven DevOps Engineer to join our Site Reliability Engineering (SRE) team. This is a great opportunity for someone early in their career who wants real ownership and exposure to enterprise-scale infrastructure.

You'll work alongside experienced engineers to keep our global production and office environments running smoothly — a highly available WAN spanning multiple sites across the world. Day-to-day, you'll be involved in maintaining infrastructure, deploying configuration changes, troubleshooting platform issues, and contributing to the reliability of the systems that power payments for thousands of businesses.

This is a fully remote role based in the US, with occasional travel (1–4 times per year) to company colocation facilities, fully covered by NMI. If you're near one of our offices, we encourage occasional in-person collaboration too.

There is an on-call rotation as part of this role — you'll monitor infrastructure outside of core hours on a shared schedule and be expected to respond to issues promptly, either resolving or escalating them.

What You'll Be Doing

• Supporting the day-to-day operations of our production infrastructure — resolving incidents, investigating alerts, and keeping systems healthy
• Helping maintain a regular patching cycle across Linux-based systems to meet security and compliance requirements
• Writing and maintaining Ansible playbooks or similar configuration management code to automate provisioning and configuration tasks
• Assisting with the deployment and management of cloud load balancers, WAFs, and other network infrastructure
• Contributing to hardware upgrades and replacements at colocation facilities
• Participating in incident reviews and post-mortems, helping identify root causes and preventative measures
• Collaborating with team members across time zones using clear written and verbal communication
  
  

Essential Skills & Experience

• 2–4 years of hands-on experience in a Linux systems or DevOps role
• Solid Linux fundamentals — comfortable administering servers, writing basic shell scripts, and configuring web servers (Red Hat/CentOS experience a bonus)

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• Exposure to configuration management tools such as Ansible or Puppet
• Familiarity with DevOps workflows and tools — Git, GitLab, VS Code
• Good working knowledge of TCP/IP networking and how web traffic flows
• Understanding of TLS certificates and basic PKI concepts
• Strong attention to detail and a methodical approach to problem-solving
• Clear communicator who can document work and collaborate across teams and time zones
  
  

Preferred Skills & Experience

• Experience with cloud platforms (AWS, GCP, Azure)
• Exposure to load balancers (F5 BIG-IP or similar)
• Familiarity with observability tools such as Grafana, Prometheus, or the ELK stack
• Any exposure to WAF/DDoS platforms (Cloudflare, Akamai, F5 XC)
• Experience with Redis, RabbitMQ, or HashiCorp Vault
• Familiarity with line of business tools such as Confluence, Netbox, and Jira
  
  

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Annual salary of $75,000 - $87,000 + bonus
• A remote first culture!
• Flex PTO
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days
  
  

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

Salary Range, Depending On Experience

$75,000—$87,000 USD