Technical Support Specialist for International Client

Job description, responsibilities, and duties

Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:

• Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be a member of the international, dynamic, and innovative company environment;
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
• Be a member of the international, dynamic and innovative company environment.

Why does Infosys choose you? You definitely:

• Speak and write in German fluently;
• Are able to handle phone calls, reply to emails and give a useful guidance to the client;
• Multitasking and problem solving is a piece of cake for you;
• Are a daily user of Windows, Android or iOS, Microsoft Office, etc.
• Want to be a team player rather than a lonely wolf;
• Can be punctual and relied on.
• Experience in IT support is beneficial but not mandatory

Employee perks, benefits:

• Hybrid/remote work model;

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Multisport card;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities;