Senior HR Performance and Rewards Specialist

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Vietnam

Pandora’s new jewellery crafting facility is located in the Vietnam–Singapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.

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Main purpose of the role

• Customer centricity: Act as a trusted partner to all functions providing HR performance & rewards services enabling PPV to deliver the best of Pandora to its customers

• Financial results: Strive to deliver low cost-to-serve, while not compromising on the quality of HR performance & rewards services to the organization

• Collaborative: Openly engage stakeholders for critical activities. Take accountability and ensure effective collaboration with all shared services functions

Key accountabilities

A. Performance & Rewards:

• Support Manager, HR Operation in managing and developing end-to-end process to ensure reward development is having an impact on each individual performance.

• Ensure the right organization structure and performance accessor in performance management system before performance evaluation starts.

• Identify employees who are entitled for performance appraisal and ensure accuracy of fact-based performance data (productivity, OT and attendance) and entry date to HRMS system.

• Consolidate final PPM score and performance rating of all divisions and be able to advise distribution guideline based on z-score.

• Support Manager, HR Operations in preparing of performance management related documents.

• Communicate to all employees regarding the performance measurement criteria, evaluation processes including timeline of evaluation cycle.

• Ensure that all final performance data of all employees are stored safely at the right place.

• Assist Manager, HR Operations to develop and implement P&R policies and procedures.

• Support new P&R program to ensure all policies, procedure compliance.

• Keep update of the changes of related law and ensure enforcement in the organization.

• Participate remuneration survey and develop market data analysis to create the right salary structure, to be competitive with industrial peers and to be able to retain hi-performers and critical positions with the organization.

• Assist Manager, HR Operations to prepare people cost forecast (salary, bonus, OT, provident fund, other benefits and actuarial valuation) based on FTE planning.

• Assist Manager, HR Operations to complete annual increase activities.

• Assist Manager, HR Operations to propose, recommendation and guideline of promotion increase and special adjustment request.

B. Benefits & Well-being:

• Design and implement health and wellness programs that address physical, mental, financial, and emotional health.

• Develop and manage initiatives to promote work-life balance, stress management, and healthy lifestyle choices.

• Health and well-being activities arrangement with efficiency cost, propose privilege program for employee.

• Coordinate with external vendors to provide services such as counseling, fitness programs, and health screenings.

• Offer direct or one-on-one support and counseling to employees on health and well being, related issues, and ensure they have access to necessary resources.

• Conduct workshops and training sessions on topics such as stress management, nutrition, and mental health

• Serve as a point of contact for employees seeking assistance or resources related to health and well-being.

• Coordinate in first screening and transfer critical case to a clinician who is able to meet the patient's clinical needs

• Provide counseling support in a timely, ethical and professional manner (If needed)

• Create and distribute the educational materials related to health and well-being.

• Communicate and promote health and well being programs and initiatives through various communication channels.

• Engage with employees to gather feedback and improve wellness offerings.

• Track and analyze data related to employee health and wellness programs.

• Prepare and present the summary reports on program effectiveness, participation rates, and overall impact on employee well-being.

• Make recommendations for program improvements based on data analysis.

• Perform day-to-day operations on global insurance claims and self-insured.

• Track records of all claims and maintain personal records for further analysis and references.

• Update employee’s status to ensure insured data at company side and insurer side is identical data available at all time, ready for claim.

• Coordinate with insurance vendor for arrange the training and activity to employees.

• Interface with employees or relatives to give advice the information related benefits and claims.

C. Mobility:

• Support the team regarding work permit and visa applications for all types of international assignments, as well as local employment (relocation) for employees and their family members (if required), including handling supporting documentation and compliance checks.

• Process invoices and reimbursements related to mobility expenses.

• Ensure compliance with immigration laws and regulations in collaboration with globally selected vendors for immigration and relocation services.

• Maintain and track all records, reports and database in accordance with immigration regulations, ensuring timely submissions and compliance.

Job requirements

• Bachelor's degree in Human Resources, Business Administrative or related majors

• 3-5 years of experience in Performance & Rewards

• Experience in human resources management is preferable

• Understand organization structure, job leveling and performance evaluation criteria

• Attention to details

• Good coordination and communication

• Familiar with HRMS system i.e.BIPO

• Capable to work with big data.

• Advanced knowledge of MS Office (Excel, PowerPoint, and Word) and good command of written and spoken English.

• Good organizational and time-management skills with positive attitude