Technical Support Engineer (Junior to Mid-Level, Remote)
Seeking a customer-focused Technical Support Engineer to provide remote technical assistance and troubleshoot system/product issues. Responsibilities include responding to requests, diagnosing problems, documenting solutions, and escalating complex cases. Requires 1-3 years of experience, strong technical skills, and excellent communication for a full-time, remote role in Australia.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
📋 We’re Hiring: Technical Support Engineer
đź“Ť Location: Australia (Remote)
đź•’ Employment Type: Full-Time
đź’Ľ Level: Junior to Mid-Level
We’re looking for a skilled and customer-focused Technical Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth operation of our systems and products. This role is ideal for someone who enjoys problem-solving, collaborating with teams, and delivering exceptional support in a remote-first environment.
🎯 Key Responsibilities- Respond to technical support requests via email, chat, or ticketing systems
- Diagnose and resolve hardware, software, and network issues
- Assist customers and internal teams with technical questions and guidance
- Document support cases, solutions, and troubleshooting procedures
- Escalate complex issues to engineering or product teams when necessary
- Participate in knowledge base updates and technical documentation
- Provide feedback to improve products, services, and support processes
- Ensure timely resolution of support tickets while maintaining high-quality standards
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- 1–3 years of experience in technical support, IT support, or related roles
- Strong knowledge of computer systems, networking, and software applications
- Experience with troubleshooting hardware, software, and network issues
- Familiarity with ticketing systems and remote support tools (e.g., Jira, Zendesk, ServiceNow)
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and in a remote environment
- Customer-focused mindset with attention to detail
- Fluent in English
- Based in Australia with full working rights
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- Certifications such as CompTIA A+, Network+, or Microsoft certifications
- Experience supporting cloud platforms or SaaS products
- Basic scripting or automation knowledge (PowerShell, Bash, Python)
- Familiarity with cybersecurity best practices
- Fully remote work across Australia
- Exposure to diverse technical challenges and systems
- Career development and mentorship opportunities
- Collaborative and supportive team environment
- Competitive salary and benefits package
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