AI Summary
We are hiring a Professional Services Engineer to support the sales cycle with demonstrations and solution design, and guide customers through onboarding, deployment, and optimization of NXLog solutions. This role requires strong technical depth, excellent communication skills, and the ability to work collaboratively with both customers and internal teams. The ideal candidate will have a minimum of 5 years of experience as a software engineer or product support engineer, and/or experience in professional services of enterprise software in IT security.
Key Highlights
Support sales cycle with demonstrations and solution design
Guide customers through onboarding, deployment, and optimization of NXLog solutions
Collaborate with internal departments: Engineering, Sales, Pre-sales, Support, and Product teams
Key Responsibilities
Work closely with our sales and pre-sales teams to create and conduct appealing product demonstrations
Propose and design technically viable and scalable solutions that meet customer objectives
Provide expert advice regarding the usage of our products to prospects and customers
Discover and suggest improvements to internal processes and innovations
Identify customer training needs and deliver structured onboarding sessions
Create and develop training materials, technical presentations, and customer-facing documentation
Execute project activities defined in the SoW - including installation, configuration, integration, and training
Assist customers with architecture design, deployment best practices, and optimization of their log management environment
Provide regular updates and technical feedback to customers and to internal stakeholders
Technical Skills Required
Benefits & Perks
Remote community of experts from around the world
Flat structure and flexible environment
PTO & other benefits
Job Description
NXLog helps companies manage their logs better. We provide a unified platform for log collection, storage, and analysis. We offer versatile solutions to capture high-volume logs from diverse sources, transform log data on the fly, filter, enrich, and route it to other systems to boost business, security, and compliance. We combine the stability and resources of an established company with the innovative spirit and agility of a start-up. Our mission is to continuously push technological boundaries to deliver outstanding user experiences.
We are hiring Professional Services Engineer!
This position combines responsibilities in technical pre-sales, where you will support the sales cycle with demonstrations and solution design, and professional services, where you will guide customers through onboarding, deployment, and optimization of NXLog solutions.
This role requires strong technical depth, excellent communication skills, and the ability to work collaboratively with both customers and internal teams.
Due to the role’s requirements, we are seeking engineers who can begin their workday at 5:00 AM EST and work an 8-hour shift. This is a fully remote position, provided candidates can reliably align with this schedule.
What You’ll Do
- Work closely with our sales and pre-sales teams to create and conduct appealing product demonstrations, engage in technical conversations with prospective customers.
- Propose and design technically viable and scalable solutions that meet customer objectives.
- Provide expert advice regarding the usage of our products to prospects and customers.
- Discover and suggest improvements to internal processes and innovations.
- Identify customer training needs and deliver structured onboarding sessions..
- Create and develop training materials, technical presentations, and customer-facing documentation.
- Execute project activities defined in the SoW - including installation, configuration, integration, and training., etc.
- Assist customers with architecture design, deployment best practices, and optimization of their log management environment.
- Provide regular updates and technical feedback to customers and to internal stakeholders.
- Collaborate with internal departments: Engineering, Sales, Pre-sales, Support, and Product teams.
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Minimum 5 years of experience as a software engineer or product support engineer, and/or experience in professional services of enterprise software in IT security.
- Experience with SIEM and log management products. Software solution design is an advantage.
- Tech-savvy approach and passion to dig in to learn about products, technology, customers, and competitors.
- Strong customer service focus with ability to develop and maintain relationships.
- Great communication skills, ability to work with different kinds of audiences.
- Excellent time management, ability to effectively prioritize and execute tasks.
- Proactive and problem-solving attitude.
- Fluent English.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- OS: Linux (Ubuntu/Debian), Red Hat, MS Windows.
- Networking: TCP/UDP, DNS, DHCP, SSL/TLS, X509, PKI.
- Log management & SIEM: QRadar, ArcSight, Splunk, ELK, etc.
- Programming: Bash, Python, PowerShell, Java, Regex.
- Cloud platforms: Azure, AWS, Google Cloud.
- Virtualization & containerization.
- REST API.
- Remote community of experts from around the world
- Flat structure and flexible environment
- PTO & other benefits
- Opportunity to work with a state-of-the-art log management product
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Lensa
United State
Visa Sponsorship
Relocation
Remote
Job Type
Contract
Experience Level
Mid-Senior level
Lensa
United State
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
bma
United State