Design customer communications and document processing workflows using Quadient Inspire. Develop and configure Quadient Inspire applications and templates. Troubleshoot and resolve issues related to document composition, formatting, and output generation.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
- Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Based on this role’s business requirements, this is a remote position. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Location: Remote
Role & Responsibilities
- Design customer communications and document processing workflows using Quadient Inspire. (Designer, Interactive & Inspire Automation / Scaler)
- Strong expertise in Quadient interactive is must. The role will be primarily focused on Quadient Interactive, with the majority of day to day activities centered on authoring, managing, and supporting content within the Interactive platform.
- Develop and configure Quadient Inspire applications and templates to ensure efficient and effective document production.
- Write, maintain, and optimize scripts and code to automate document processing and data extraction tasks utilizing configuration driven design methodologies.
- Conduct thorough testing and debugging of Quadient Inspire solutions to ensure high-quality and error-free output.
- Troubleshoot and resolve issues related to document composition, formatting, data integration, and output generation.
- Integrate Quadient Inspire with other systems and platforms, such as CRM, ERP, or other content management systems.
- Provide guidance and support to end-users on Quadient Inspire functionalities, best practices, and troubleshooting.
- Identify process improvement opportunities and propose innovative solutions to enhance efficiency and effectiveness.
- Maintain documentation and version control of Quadient Inspire applications, templates, and configurations.
- Ensure compliance with data privacy and security regulations in document management and customer communications.Ensure compliance with data privacy and security regulations in document management and customer communications.
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- 8 + years of relevant work experience
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Strong background in Quadient Inspire implementation and development.
- In-depth knowledge and hands-on experience with Quadient Inspire Designer, Inspire Automation or Scaler, and Interactive modules.
- Proficiency in scripting and coding languages used in Quadient Inspire, such as Groovy, JavaScript, XML, JSON, SQL.
- Strong understanding of document composition, data extraction, and document management concepts.
- Experience with data integration and data mapping using Quadient Inspire or similar tools.
- Familiarity with postal regulations and best practices in mail preparation and output generation.
- Strong communication and interpersonal skills to communicate concepts to both technical and non-technical audiences.
- Knowledge of other customer communications platforms or document management systems.
- Familiarity with Agile methodologies and project management tools is desirable.
- Self-motivated and proactive, with a continuous improvement mindset.
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The annual salary for this position is between 72,444 - 142,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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